Senior BESS Service Engineering Manager

Ford Motor Company

Technical authority for BESS service engineering at Ford Energy. Bridging product development and service for customer-centric models.

Posted 4/29/2026full-timeRemote • Missouri • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as the technical authority bridging product development and service execution to ensure a customer-centric service model.
Define the technical service system, ensuring products are designed, validated, and supported to operate reliably at scale.
Align engineering and manufacturing deliverables with service requirements to reduce customer mean-time-to-repair (MTTR).
Integrate technical service requirements into platform and product development to ensure "service-first" engineering.
Define comprehensive service information, including diagnostic procedures, troubleshooting paths, repair methods, and work instructions that simplify the customer support journey.
Establish standards for service manuals, bulletins, and technical knowledge systems to ensure field technicians can resolve issues quickly, accurately and repeatedly.
Ensure serviceability requirements are embedded in product design and validation processes to minimize customer downtime.
Define diagnostic models, including escalation paths and advanced troubleshooting capabilities, to provide rapid resolution for customers.
Establish technical assistance structures for complex or unresolved issues, ensuring a high "first-time fix" rate.
Drive corrective action processes, including root cause analysis and permanent fixes, to prevent recurring issues for the customer.

Requirements

What you’ll need

Bachelor’s degree in engineering or equivalent combination of education and experience.
10+ years of experience in engineering, technical program management, or field service within complex systems.
Strong understanding of diagnostics, troubleshooting, and failure analysis in operational environments.
Experience working across engineering and operations to resolve technical issues and improve product performance.
Ability to lead structured problem-solving and root cause analysis across cross-functional teams.
Demonstrated experience in improving customer satisfaction (CSAT) through technical service excellence and product reliability.
Experience with energy storage systems, power electronics, or industrial equipment.
Background in field service, commissioning, or technical support organizations.
Familiarity with reliability engineering, failure analysis methodologies, or quality systems.
Experience defining serviceability requirements during the product development lifecycle.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnosticstroubleshootingfailure analysisroot cause analysisserviceability requirementsenergy storage systemspower electronicsindustrial equipmenttechnical program managementfield service

Soft Skills

customer-centric service modelstructured problem-solvingcross-functional team leadershipcustomer satisfaction improvementtechnical service excellence