Engineer – JIRA Cloud Admin

Ford Motor Company

Atlassian Cloud Admin providing expert admin support within a Hub and Spoke model. Working with Spoke instances and ensuring compliance with Hub Team standards.

Posted 4/27/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a key support administrator within our Hub and Spoke model
Operate as a subordinate Admin reporting to the central Hub Team
Deliver expert Atlassian Cloud administration and technical support to assigned Spoke Instances
Ensure Spoke teams receive high-quality, consistent service while adhering to Hub Team standards and governance
Manage user provisioning, access controls, and permissions
Configure issue types, custom fields, boards, dashboards, workflows, and automation
Serve as a Level 2/3 support resource for Spoke Instance teams
Monitor and report on the health, performance, and usage patterns of assigned Spoke environments
Collaborate with Spoke stakeholders to translate their operational needs into solutions
Support Hub-driven data migration projects and Atlassian Cloud upgrades

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
3+ years Atlassian administration experience, including at least 1 year with Atlassian Cloud as part of a multi-instance/hub and spoke or similar distributed model
Strong competence with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Advanced experience with JQL, project workflows, permissions, and integrations
Understanding of enterprise governance and standardization in cloud tool administration
Strong interpersonal and communication skills to coordinate between Hub and Spoke teams
Excellent troubleshooting abilities and attention to detail
Ability to balance adherence to central governance with flexibility to support Spoke-specific requirements
Experience communicating technical solutions to non-technical audiences
Atlassian Certified Professional (ACP-120) – Jira Administration for Cloud (preferred)
Experience in environments with 250+ users and multiple business units or projects (preferred)
Familiarity with ITIL, service management, and hub and spoke or federated IT models (preferred)

Benefits

Comp & perks

On-call requirements as dictated by the Hub Team’s support schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Atlassian administrationJira SoftwareJira Service ManagementConfluenceJQLproject workflowspermissionsintegrationsdata migrationcloud upgrades

Soft Skills

interpersonal skillscommunication skillstroubleshooting abilitiesattention to detailcoordinationflexibilitysolution communication

Certifications

Atlassian Certified Professional (ACP-120)