Service Body & Collision Commodity Specialist

Ford Motor Company

Design for Service Body & Collision Commodity Specialist at Ford improving vehicle repair processes and serviceability in the automotive industry. Collaborate with teams to enhance customer experience and reduce costs.

Posted 4/23/2026full-timeAllen Park • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $74,300 - $166,200 per yearWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Proactively collaborate with Product Development (PD) teams to influence vehicle design for enhanced serviceability and overall customer ownership experience.
Engage PD teams at early design milestones to positively impact vehicle serviceability, reduce Cost of Ownership, and improve repair cost and quality for current and future models.
Monitor, introduce, and refine service requirements, ensuring compliance or approved deviations.
Strategically identify Essential Special Service Tools (ESSTs) and secure their funding through Financial Information Requests, while actively working to minimize the overall need for specialized tooling.
Drive the achievement of targeted Warranty Cost Avoidance objectives by identifying and implementing serviceability improvements (e.g., reducing service labor times, optimizing component-level service, minimizing ESST needs)
Monitor Work Shop Manual revisions and verify industry procedures
Participate in serviceability trials and competitive benchmarking activities.
Support the delivery of FCSD requirements tracked via the Global Launch Scorecard (including ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Service Parts and Major Service Issues).
Support program TVM actions with requested feedback to ensure successful TVM implementation and downstream impact.
Conduct regular Gemba visits to validate the "Voice of the Technician" and bring ground-truth data to PD.
Support the maintenance, updates, and authoring of new service requirements and Digital Pre-assembly (DPA) test methods.
Lead reviews of DPA-4 service issues for Program Review Meetings, facilitating escalation and alignment as needed.
Support the Serviceability Process Team in developing Design for Service Processes and Training Modules.
Utilize AI-driven insights and tools for predictive serviceability analysis and process optimization.

Requirements

What you’ll need

Bachelor's degree or equivalent combination of relevant education and experience.
3+ years of experience in automotive collision repair services
3+ years of experience with technical related to assembly/disassembly of automotive systems/components, as well as technical publications related to collision repairs and repairers
Bachelor’s degree in automotive technology or automotive engineering preferred
I-car and/or ASE certifications
ADAS experience
Familiarity and experience with Dealer Operations are strongly preferred (specifically tied to Fixed Operations)
Ability to analyze warranty data (Cost Per Repair, R/1000) to build business cases for design changes
Ability to manage critical timing and conflicting demands
Project manage and progress multiple workstreams at once
Lead through influence and collaborate across Enterprise
Use data and customer insights to influence strategic decisions
Problem solve against competing cross-functional priorities
Facilitate cross-functional meetings

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automotive collision repairassembly/disassembly of automotive systemstechnical publicationswarranty data analysisserviceability improvementspredictive serviceability analysisDigital Pre-assembly (DPA) test methodsservice requirements authoringproject managementcompetitive benchmarking

Soft Skills

collaborationinfluenceproblem solvingtime managementcross-functional facilitationcustomer insights utilizationleadershipstrategic decision makingcritical timing managementconflict resolution

Certifications

Bachelor's degreeautomotive technology degreeautomotive engineering degreeI-car certificationASE certification