Field Service Engineer

Ford Motor Company

Field Service Engineer for Ford dealerships diagnosing vehicle concerns and improving service processes. Providing technical expertise in a hands-on role to ensure quality customer experiences.

Posted 4/22/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $65,100 - $109,300 per yearWebsite

About the role

Key responsibilities & impact

You'll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone.
Diagnose the toughest vehicle concerns.
Improve dealership service processes.
Ensure customers have an excellent ownership experience.

Requirements

What you’ll need

Bachelor's degree
2+ years of automotive dealership diagnosis and repair experience.
2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).
Valid, unrestricted driver’s license.
Ability to operate manual transmission vehicles.
Ability and willingness to travel with overnight stays on a weekly basis.
Even better, you may have...
Ford and/or Lincoln specific Automotive Repair Technical Training, including heavy trucks and diesel.
Automotive Service Excellence (ASE) certifications in one or more of the following:
A, C, E, G, H, L, T, X series
5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
Strong professionalism and customer-facing skills, including:
Service and customer interface experience
Comfort working with dealership leadership, customers, and cross-functional Ford teams
Strong interpersonal skills, with the ability to:
Command respect in the shop and the boardroom
Influence without direct authority
Navigate difficult conversations with dealership leaders, technicians, and customers.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automotive diagnosisvehicle repairmanual transmission operationFord specific trainingLincoln specific trainingheavy trucks repairdiesel repairproblem-solvingplanningorganizing

Soft Skills

professionalismcustomer-facing skillsinterpersonal skillsinfluence without authoritynavigating difficult conversationsprioritizationadaptabilitycommunicationteam collaborationservice interface experience

Certifications

Bachelor's degreevalid driver's licenseAutomotive Service Excellence (ASE) A seriesAutomotive Service Excellence (ASE) C seriesAutomotive Service Excellence (ASE) E seriesAutomotive Service Excellence (ASE) G seriesAutomotive Service Excellence (ASE) H seriesAutomotive Service Excellence (ASE) L seriesAutomotive Service Excellence (ASE) T seriesAutomotive Service Excellence (ASE) X series