Ford Motor Company

Quality Net Promoter Score Analyst

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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Tech Stack

Google Cloud PlatformVBA

About the role

  • Prepare Data Analysis Reports (KPI) & management review materials for reviews & meetings.
  • Ensure the accuracy of all analytical outputs and reports.
  • Stay updated with the latest analytical tools, techniques, and industry best practices.
  • Identify and evaluate opportunities for process improvements and automation within the NPS/Warranty/IQS/VDS analysis framework.
  • Support cross functional efforts to ensure project success and alignment with organizational goals.
  • Follow quality control measures and take corrective actions.
  • Deliver Operational efficiency actions.

Requirements

  • Any Graduate in Engineering BE /Btech
  • 2-5 Years of Experience
  • Preferred Knowledge in Automobile, Manufacturing Process, Features, Functionality & basic knowledge in Quality tools & Problem Solving Methods.
  • Proficient in MS Office Software – PowerPoint, Word, Excel, Outlook.
  • Demonstrate understanding of Ford Quality Metrics – NPS, Warranty, J.D. Power etc.
  • Proficiency in any of following applications and Technology like Alteryx, GCP, Qlik sense, Advanced Excel (Incl. VBA), Power BI
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisKPI reportingprocess improvementautomationquality controlproblem solvingadvanced ExcelVBAPower BIAlteryx
Soft Skills
cross functional collaborationorganizational alignmentattention to detailcommunicationanalytical thinking