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Senior UX Research Operations Manager
Ford Motor CompanyUX Research Operations Manager focusing on customer insights and research processes in a transformative finance team. Building key participant panels and managing compliance frameworks.
About the role
Key responsibilities & impact- Help build the foundations for understanding and listening to customers.
- Actively shape tools, processes, and compliance frameworks to unlock customer insights.
- Partner closely with the Product Analytics Lead and the CX team to align qualitative research with quantitative data.
- Identify and build key internal and external participant panels for research.
- Establish and manage compliance, privacy, and process needs for participant recruitment.
- Create and manage a central insights repository for accessible research.
Requirements
What you’ll need- Either 2+ years of experience in a UX Research Ops role OR 5+ years of experience as a UX Researcher with demonstrable experience of improving the operations of your discipline (or equivalent experience).
- Deep understanding of UX Research methodologies and the end-to-end research process.
- Experience creating and managing participant pools.
- Experience creating or managing an insights repository.
- Experience operating in regulated, complex environments, including a strong understanding of how to appropriately handle participant and customer data.
- Familiarity with the UX Research tooling landscape
Benefits
Comp & perks- Professional development opportunities
- Flexible working hours
- Diversity and equality of opportunity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX Research methodologiesparticipant pool managementinsights repository managementdata handlingcompliance frameworksprivacy managementqualitative researchquantitative data analysiscustomer insightsresearch operations
Soft Skills
collaborationcommunicationorganizational skillsproblem-solvingcustomer focus