Ford Motor Company

Manager, Technical Assistance PDCA

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Dearborn • Missouri • United States

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Salary

💰 $115,500 - $218,100 per year

About the role

  • The Uptime Assist Technical Assistance PDCA Manager leads an integral part of the Uptime Assist team, dedicated to reducing drivers of high duration repair orders resulting from high duration technical assistance.
  • In this position, you will lead the technical quarterbacks in identifying and quantifying issues and collaborating cross-functionally with data-driven story telling to implement actions that reduce technical assistance duration.
  • This role will require cross-functional collaboration to escalate, deep dive, and resolve customer facing issues.
  • The person in this role will lead regularly scheduled meetings, workshops, and report outs across several organizations.

Requirements

  • Bachelor's degree
  • 3+ years of experience presenting and communicating across organizations and up to senior leadership
  • 3+ years of experience using Microsoft Office applications (Excel, PowerPoint)
  • 3+ years of experience analyzing data and breaking that data down into digestible content for senior leadership
  • 1+ years of experience leading a team
  • Even better, you may have...
  • Time-management skills
  • Strong written and verbal communication
  • Capacity to effectively manage and prioritize multiple tasks simultaneously
  • Experience using Ford Service systems such as GTAC, GCQIS, GSAR and PTS
  • Automotive dealership diagnosis and repair experience.
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysistechnical assistancerepair order managementteam leadershippresentation skills
Soft Skills
time managementwritten communicationverbal communicationcross-functional collaborationtask prioritization