Ford Motor Company

Field Service Engineer

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Youngstown • Ohio • Pennsylvania • United States

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Salary

💰 $65,100 - $166,200 per year

About the role

  • You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
  • 1. Routine Dealership Visits & Service Performance
  • - Visit assigned dealerships on a regular (approximately 30-day) cadence.
  • - Meet with the General Manager and Dealer Principal to review:
  • - Overall health of the service department
  • - Repeat repair trends
  • - Fixed Right the First Time and Repeat Repair performance
  • - Warranty compliance
  • - Technical Training Competencies
  • - Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.
  • 2. Technical & Repair Assistance
  • - Provide in-dealership repair assistance for properly escalated technical hotline cases.
  • - Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner.
  • - Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.
  • 3. Legal, Customer Relations & Dispute Resolution Support
  • - Support Ford/Lincoln legal counsel, executive liaison, and dispute resolution teams.
  • - Perform vehicle inspections and, when needed, complete final repair attempts.
  • - Serve as a technical expert in depositions, arbitrations, and trials, representing Ford/Lincoln repair standards and technical position.
  • Consultative & Process Improvement Initiatives
  • - Help dealerships create and maintain technician training plans that match skill levels and growth goals.
  • - Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.
  • - Partner with service departments to improve repair processes that support appropriate Ford/Lincoln Motor Company warranty expenditures.
  • - Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.

Requirements

  • Bachelor’s degree
  • 2+ years of automotive dealership diagnosis and repair experience.
  • 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).
  • Valid, unrestricted driver’s license.
  • Ability to operate manual transmission vehicles.
  • Ability and willingness to travel with overnight stays on a weekly basis.
  • Ford and/or Lincoln specific Automotive Repair Technical Training, including heavy trucks and diesel.
  • Automotive Service Excellence (ASE) certifications in one or more of the following:
  • - A, C, E, G, H, L, T, X series
  • 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
  • Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
  • Strong professionalism and customer-facing skills, including:
  • - Service and customer interface experience
  • - Comfort working with dealership leadership, customers, and cross-functional Ford teams
  • - Strong interpersonal skills, with the ability to:
  • - Command respect in the shop and the boardroom
  • - Influence without direct authority
  • - Navigate difficult conversations with dealership leaders, technicians, and customers.
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automotive diagnosisautomotive repairtechnical trainingvehicle inspectionsdiagnostic guidancerepair strategywarranty complianceservice performance analysisprocess improvementinventory management
Soft Skills
problem-solvingorganizational skillsinterpersonal skillscustomer-facing skillscommunication skillsinfluence without authorityprofessionalismconsultative skillsdynamic field environment adaptabilityconflict resolution
Certifications
Bachelor's degreeASE certification AASE certification CASE certification EASE certification GASE certification HASE certification LASE certification TASE certification XFord/Lincoln Automotive Repair Technical Training