Ford Motor Company

Customer Experience Analyst

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Buenos Aires • Argentina

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About the role

  • Lead and contribute to the review, evolution, and comprehensive unification of the regional Experience Manual, ensuring alignment and implementability across diverse teams.
  • Drive the design and potential development of a new customer loyalty/subscription program, covering discovery, definition, prototyping, and pilot phases.
  • Collaborate extensively with cross-functional teams, including Sales, Marketing, and Services, to gather insights, build consensus, and ensure successful implementation of CX initiatives.
  • Analyze customer data, surveys, and GEMBA observations to identify key insights, opportunities, and pain points across the customer journey.
  • Apply strategic thinking to translate insights into actionable recommendations and contribute to the overall CX strategy.
  • Manage timelines, deliverables, and resources for CX-assigned projects, ensuring completion within defined scope and deadlines.
  • Develop and present clear, data-driven reports and recommendations to support decision-making and project progress.

Requirements

  • University degree in Business Administration, Marketing, Data Science, Economics, Engineering, Design Thinking, or a related field.
  • Advanced English (Required)
  • 3 to 5+ years of experience in a strategic analyst, project management, or customer experience role.
  • Proven ability to think strategically, linking initiatives to broader business objectives and customer experience goals.
  • Experience in customer journey mapping or developing customer experience standards is a plus.
  • Proficiency in relevant tools (e.g., Power BI, project management platforms, CRM systems) is a plus.
Benefits
  • Ford Argentina Health Insurance
  • Discount on new car purchases
  • On-site cafeteria
  • Ford holidays
  • Flexible working hours
  • Birthday day off
  • Partnerships with universities for continued education
  • Annual bonus
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer journey mappingdata analysisstrategic thinkingproject management
Soft Skills
collaborationcommunicationproblem-solvinganalytical thinking