Ford Motor Company

Senior Business Analyst, Salesforce

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Broadmeadows • Australia

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Job Level

Senior

Tech Stack

Cloud

About the role

  • As the Senior Salesforce Business Analyst, you will serve as the primary bridge between our International Markets Group (IMG) business operations which includes but not limited to: Australia, New Zealand, South Africa and Thailand.
  • In this role, you will own the end-to-end functional design for key initiatives (beyond gathering requirements), collaborating with the Tech Lead and Developers to speed time-to-market, and provide internal and external mentorship to ensure high-quality delivery.
  • This position reports directly to the Technical Product Manager, Salesforce Service and is based at our IMG Product Development site in Broadmeadows, operating on a hybrid schedule with four days in the office.

Requirements

  • Educational Background: Bachelor’s Degree in Computer Science, Business, Engineering, or a related field.
  • Professional Experience: Minimum of 5 years in global Product Management, with a specialized focus on Salesforce or similar CRM/enterprise platforms.
  • Technical Expertise: At least 5 years of experience specifically dedicated to Salesforce Service Cloud implementations.
  • Certifications: Mandatory Salesforce Certified Administrator (Admin 201) certification; Salesforce Service Cloud Consultant and App Builder certifications are highly desirable.
  • Communication & Tooling: Proficiency in Product Management tools and a proven ability to translate complex technical concepts into clear, actionable business language.
  • Financial Acumen: Robust understanding of financial management, specifically regarding business case development and budget oversight.
  • Product & Design Philosophy: Comprehensive knowledge of Product Development Processes and Human-Centered Design principles, with a strong focus on customer experience.
  • Operational Agility: Proven ability to manage competing priorities and deliver high-quality results within a fast-paced, dynamic environment.
  • Collaborative Drive: Unwavering commitment to delivering results through effective collaboration across all levels of the organization, from technical staff to senior management.
Benefits
  • Discounted lease car options.
  • Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
  • Flexible Work Arrangements.
  • Growth and development opportunities via internal and external training.
  • Paid parental leave from day 1.
  • Comprehensive Employee Assist Program.
  • Wellness Programs including Free Flu Vaccinations and Health Checks.
  • Paid volunteer days.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceSalesforce Service CloudProduct ManagementBusiness Case DevelopmentBudget OversightHuman-Centered DesignProduct Development ProcessesTechnical Requirements GatheringFunctional DesignCRM
Soft skills
CommunicationCollaborationOperational AgilityFinancial AcumenMentorshipCustomer Experience FocusAbility to Manage Competing PrioritiesClear Translation of Technical ConceptsResults-DrivenInterpersonal Skills
Certifications
Salesforce Certified AdministratorSalesforce Service Cloud ConsultantSalesforce App Builder