Accessory Sales Manager
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Woodcliff Lake • New Jersey • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels:
- Manage and support the Ford Accessory Distributor network to deliver sales and service performance. Be a self-starter to initiate a deep understanding of Dealer Operations at Target Dealers.
- Lead and manage the regional alignment, communication on priorities for accessories, and the various initiatives. Creating and executing monthly presentations and training to regional field teams is expected.
- Execute and deliver NEW “FCG” (Ford Custom Garage) sales/distribution process, which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface
- Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization’s various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories), and FPP (Ford Performance Parts)
- Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes
- Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers
- Support Ford’s eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes
- Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
- Through the National Accessory Business Development Manager, collaborate with Ford’s General Office, including Purchasing, Planning, Program Management, Sales, Marketing, etc., to adopt new products, sales processes, incentives/promotions, etc.
- Identify best practices throughout the East Market Area to share and collaborate with peers for continuous improvement
- Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team
- Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders. Track and communicate the performance of Target Dealers.
- Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations
- Proactively work to understand and communicate best practices and unique regional requirements to stakeholders
- Support miscellaneous team assignments as needed
Requirements
- Bachelor's Degree
- 7+ years Dealer-facing operations and/or retail experience (i.e., Field Ops, Sales and Service, CX, etc.) required
- Understanding and applying the synergy between process and people at retail to create BIC dealer experience for both dealer employees and their customers
- Strong people skills to build a network of company employee advocates from current Dealer-facing organizations (e.g., Sales, Field Ops, FCSD, Ownership, etc.)
- Demonstrated examples of advocacy and empathy
- Must care deeply and passionately about the company and its culture, learning and development, inclusion, the customer experience, and its products
- Experience in influencing key partners at all levels to collaborate on shared objectives
- Champion lean practices and Ford OS behaviors: Be eager to learn and incorporate these into your daily work
- Promotes an inclusive environment and embodies our FordOS behaviors
- Project management experience, including multiple, complex projects simultaneously
- Strong organization, interpersonal, analytical and communication skills
- Extraordinary teamwork, collaborative skills and superior customer service mindset
- Ability to work independently, under time and workload constraints and prioritize effectively
- Ability to travel domestically. Expected travel 80%.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsales processesaccessory installationeCommercedealer operationsretail experiencevehicle personalizationcustomer experienceadvocacylean practices
Soft skills
strong people skillscommunication skillsorganizational skillsinterpersonal skillsanalytical skillsteamworkcollaborative skillscustomer service mindsetempathyindependence
Certifications
Bachelor's Degree