Accessory Sales Manager
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Woodcliff Lake • New Jersey • United States
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About the role
- Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels:
- Manage and support the Ford Accessory Distributor network to deliver sales and service performance. Be a self-starter to initiate a deep understanding of Dealer Operations at Target Dealers.
- Lead and manage the regional alignment, communication on priorities for accessories, and the various initiatives. Creating and executing monthly presentations and training to regional field teams is expected.
- Execute and deliver NEW “FCG” (Ford Custom Garage) sales/distribution process, which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface
- Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization’s various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories), and FPP (Ford Performance Parts)
- Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes
- Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers
- Support Ford’s eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes
- Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
- Through the National Accessory Business Development Manager, collaborate with Ford’s General Office, including Purchasing, Planning, Program Management, Sales, Marketing, etc., to adopt new products, sales processes, incentives/promotions, etc.
- Identify best practices throughout the East Market Area to share and collaborate with peers for continuous improvement
- Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team
- Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders. Track and communicate the performance of Target Dealers.
- Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations
- Proactively work to understand and communicate best practices and unique regional requirements to stakeholders
- Support miscellaneous team assignments as needed
Requirements
- Bachelor's Degree
- 7+ years Dealer-facing operations and/or retail experience (i.e., Field Ops, Sales and Service, CX, etc.) required
- Understanding and applying the synergy between process and people at retail to create BIC dealer experience for both dealer employees and their customers
- Strong people skills to build a network of company employee advocates from current Dealer-facing organizations (e.g., Sales, Field Ops, FCSD, Ownership, etc.)
- Demonstrated examples of advocacy and empathy
- Must care deeply and passionately about the company and its culture, learning and development, inclusion, the customer experience, and its products
- Experience in influencing key partners at all levels to collaborate on shared objectives
- Champion lean practices and Ford OS behaviors: Be eager to learn and incorporate these into your daily work
- Promotes an inclusive environment and embodies our FordOS behaviors
- Project management experience, including multiple, complex projects simultaneously
- Strong organization, interpersonal, analytical and communication skills
- Extraordinary teamwork, collaborative skills and superior customer service mindset
- Ability to work independently, under time and workload constraints and prioritize effectively
- Ability to travel domestically. Expected travel 80%.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsales processesaccessory installationeCommercedealer operationsretail experiencevehicle personalizationcustomer experienceadvocacylean practices
Soft Skills
strong people skillscommunication skillsorganizational skillsinterpersonal skillsanalytical skillsteamworkcollaborative skillscustomer service mindsetempathyindependence
Certifications
Bachelor's Degree