Business Development Manager – Service Network
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • 🇦🇺 Australia
Visit company websiteJob Level
SeniorLead
About the role
- Identify new growth opportunities and support Ford fleet customers by delivering a comprehensive suite of parts and service solutions tailored to their business needs.
- Manage both immediate operational requirements and long-term strategic relationships to drive service loyalty and retention.
- Proactively partner with Fleet customers to develop uptime strategies, working in close partnership with Vehicle Sales Key Accounts Managers (KAMs) and the broader team to maximise fleet productivity.
- Engage Ford and dealer stakeholders to champion customer satisfaction and ensure a best-in-class parts and service experience.
- Report directly to the Fleet Strategy and Sales Manager.
Requirements
- Minimum of 8 years of experience in franchise or service network development, preferably within the OEM / franchise network industry.
- Solid understanding of the automotive parts and service business with the ability to navigate technical service requirements.
- Proven ability to establish and nurture high-trust relationships with external fleet customers and internal business partners.
- Highly developed interpersonal, negotiation, and collaborative skills to work effectively across diverse teams.
- Demonstrated familiarity with tender management processes, proposal writing, and commercial best practices.
- Strong analytical skills with the ability to translate fleet data into actionable business insights.
- Preferred
- Proficiency in CRM platforms (Salesforce preferred) and the Microsoft Office Suite for data management and reporting.
- University degree in Business Administration, Technical Studies, or Automotive Engineering or similar.
Benefits
- Discounted lease car options.
- Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
- Flexible Work Arrangements.
- Growth and development opportunities via internal and external training.
- Paid parental leave from day 1.
- Comprehensive Employee Assist Program.
- Wellness Programs including Free Flu Vaccinations and Health Checks.
- Paid volunteer days.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
franchise developmentservice network developmentautomotive parts businesstechnical service requirementstender managementproposal writingdata analysisfleet data insights
Soft skills
interpersonal skillsnegotiation skillscollaborative skillsrelationship managementcustomer satisfactionstrategic thinking