Manager, Business Strategy
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Allen Park • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Collaborate extensively with Product Management, IT, Engineering, Marketing, Dealer Operations, and external vendors to ensure alignment, integration, and successful delivery of digital solutions across the customer service journey (pre-service, in-service, post-service).
- Work with strategy and product teams to translate high-level strategic objectives and customer pain points into detailed functional and technical requirements for digital capabilities (e.g., Ford App features, dealer tools, IVI integrations).
- Act as a central point of contact for project stakeholders, providing regular updates, managing expectations, and facilitating decision-making to keep implementation on track.
- Define and track implementation-specific metrics and KPIs, working with data strategy, program management, and analytics teams to monitor the effectiveness of deployed digital solutions and identify areas for optimization.
- Proactively identify and resolve implementation challenges, bottlenecks, and dependencies, escalating issues as necessary to ensure timely and effective resolution.
- Continuously seek opportunities to optimize implementation processes, enhance efficiency, and improve the overall quality of digital solution delivery.
- Partner with the CX Implementation team to deliver GTM plans to deliver the digital customer experiences of record.
Requirements
- Bachelor's degree in Business Administration, Project Management, Information Technology, Marketing, or a related field.
- 5+ years of experience in project management, program management, or digital implementation roles, preferably within a large, complex organization.
- Proven track record of successfully delivering complex digital products, platforms, or customer-facing initiatives.
- Strong understanding of digital technologies, platforms, and their application to enhance customer experience.
- Excellent organizational, planning, and problem-solving skills, with a keen attention to detail.
- Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and manage diverse stakeholder groups.
- Experience with agile development methodologies.
- Master's degree or MBA (even better).
- Experience in the automotive industry, particularly in customer service, digital transformation, or dealer operations (even better).
- PMP, Agile, or other relevant project management certifications (even better).
- Familiarity with customer journey mapping and experience designing user-centric digital solutions (even better).
- Experience with change management best practices and tools (even better).
- Knowledge of Ford's digital ecosystem (e.g., Ford App, FordPass, dealer systems) (even better).
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementdigital implementationagile development methodologiescustomer journey mappinguser-centric digital solutionschange managementdigital technologiesmetrics and KPIsdata strategy
Soft skills
organizational skillsplanning skillsproblem-solving skillsattention to detailcommunication skillsnegotiation skillsinterpersonal skillsinfluencing skillsstakeholder managementdecision-making
Certifications
PMPAgileproject management certificationsMBAMaster's degree