Transportation Claims Analyst
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Livonia • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and own the Claims Processing and support teams
- Serve as the Subject Matter Expert (SME) for claims administration and processing
- Administer dealer claims for U.S Dealers
- Lead PartTrac claims return process integration with DDS carriers
- Resolve Carrier Claims for inbound and outbound cargo shipments
- Serve as escalation point to customers: dealers, suppliers and field personnel
- Ensure superior performance in claims resolutions
- Review and improve claims processes that drive claims creation
- Support adherence to established claims procedures / requirements
- Monitor Metrics and ensure response times meet established KPI’s
- Meet and work with suppliers to ensure performance standards and training requirements are being met
- Maintain and update the Parts Policy & Procedure Manual (PPP) and FMC Dealer as related to claims and freight payment
- Work closely with various departments, including Marketing & Sales organizations, Supply Chain, Depot Operations, Packaging Engineering, SDS Purchasing and Finance to ensure process improvements align with company objectives and business needs.
Requirements
- Proven problem-solving skills to address customer concerns and communicate solutions & status to both customers and upper management
- Understanding of PS&L / FCSD distribution network and channels
- Ability to motivate both internal teams and external partners to resolve issues on time, within budgets and meeting process requirements
- Proficiency with Microsoft Office Suite: Excel, PowerPoint, Word, Outlook
- Ability to work in time sensitive situations and to prioritize with minimal supervision
- Highly motivated self-starter with excellent communication skills
- Experience with wide suite of systems, such as: SAP, PCS, Ariba, Syncada, P44, PartTrac
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processingclaims administrationclaims resolutionprocess improvementKPI monitoringproblem-solvingtime management
Soft skills
communicationmotivationcustomer serviceteam leadershipself-starter