Ford Motor Company

ServiceNow Platform Administrator

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Allen Park • Missouri • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSMServiceNowSOAP

About the role

  • Manage multiple ServiceNow instances (Production, Non-Production, Development) ensuring stability and compliance.
  • Perform instance cloning, patching, upgrades, and maintain version alignment across environments.
  • Implement platform best practices for performance, scalability, and security.
  • Act as a primary liaison between IT teams, business stakeholders, and ServiceNow developers.
  • Gather requirements, provide technical guidance, and ensure smooth delivery of platform enhancements.
  • Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution.
  • Assist development teams with customizations, scripting, and configuration.
  • Maintain core platform tables, data integrity, and schema changes.
  • Configure and maintain integrations with third-party systems using REST, SOAP, and MID Servers.
  • Implement automation workflows and orchestration for operational efficiency.
  • Plan and execute ServiceNow upgrades with minimal disruption to business operations.
  • Conduct impact analysis, regression testing, and post-upgrade validation.
  • Ensure adherence to ITIL processes, governance standards, and security compliance.
  • Manage access controls, roles, and permissions across instances.
  • Maintain comprehensive documentation for platform configurations, integrations, and operational procedures.

Requirements

  • 6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations.
  • ServiceNow Certified System Administrator (CSA) – mandatory.
  • Strong expertise in instance management, cloning, patching, and upgrades.
  • Core platform tables and data management.
  • Integration design and troubleshooting (REST, SOAP, APIs).
  • Proven experience in stakeholder collaboration and operations management.
  • Familiarity with ITIL processes and enterprise governance standards.
  • Ability to work in shifts if required for global support.
  • Excellent communication and documentation skills.
  • Advanced ServiceNow certifications (Implementation Specialist, ITOM, ITSM) preferred.
  • Experience with CMDB, Discovery, Orchestration, and Performance Analytics preferred.
  • Knowledge of high availability, disaster recovery, and performance tuning strategies preferred.
  • Exposure to Agile methodologies and DevOps practices preferred.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow administrationinstance managementcloningpatchingupgradesintegration designRESTSOAPautomation workflowsperformance tuning
Soft skills
stakeholder collaborationoperations managementcommunicationdocumentationtechnical guidancetroubleshootingincident resolutionrequirements gatheringteam liaisonorganizational skills
Certifications
ServiceNow Certified System Administrator (CSA)Implementation SpecialistITOMITSM