Field Service Manager
Ford Motor Company
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.
- Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.
- Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.
- Lead subrogation investigations, salvage disposal, and fraud investigations.
- Perform loss prevention reviews and provide essential dealer training activities.
- Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% particularly during CAT (storm) season. Storm season is typically from March-August.
Requirements
- Bachelor's degree or equivalent combination of relevant education and experience.
- High School Diploma or GED.
- Two or more years of experience in claims adjusting and estimating.
- At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
- At least one year of experience with Microsoft Office and strong computer skills.
- Adjuster license in home state or designated home state or the ability to test within the first 90 days.
- Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims adjustingestimatingcoverage investigationsdamage estimatesloss prevention reviewssubrogation investigationsfraud investigationsvehicle repair processescomputerized estimating systemsCAT/Storm loss management
Soft skills
independent workschedulingtrainingcommunicationproblem-solvingattention to detailtime managementadaptabilitycustomer serviceteam collaboration
Certifications
Bachelor's degreeHigh School DiplomaGEDAdjuster license