Field Engineer

• You’ll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
• Routine Dealership Visits & Service Performance
• Visit assigned dealerships on a regular (approximately 30-day) cadence.
• Meet with the General Manager and Dealer Principal to review:
• Overall health of the service department
• Repeat repair trends
• Fixed Right the First Time and Repeat Repair performance
• Warranty compliance
• Technical Training Competencies
• Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.
• Technical & Repair Assistance
• Provide in-dealership repair assistance for properly escalated technical hotline cases.
• Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner.
• Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.
• Legal, Customer Relations & Dispute Resolution Support
• Support Ford legal counsel, executive liaison, and dispute resolution teams.
• Perform vehicle inspections and, when needed, complete final repair attempts.
• Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position.
• Consultative & Process Improvement Initiatives
• Beyond repair support, you’ll play a key consultative role with dealership leadership:
• Technician Training & Development
• Help dealerships create and maintain technician training plans that match skill levels and growth goals.
• Ensure technicians understand their development path and that management actively supports it.
• Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence.
• Root Cause & Process Analysis
• Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles.
• Identify dealership process gaps that may have contributed to repair challenges.
• Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results.
• Warranty & Service Process Optimization
• Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures.
• Help dealerships drive better outcomes in quality, cost, and customer satisfaction.
• Tools, Equipment & Technician Programs
• Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment.
• Promote Ford’s technician entry, recognition, and retention programs.
• Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent.

Field Service Engineer

Field Service Engineer

Retrofit Field Engineer

Field Service Technician

Field Service Technician