Ford Motor Company

Manager, CRM Product Integration

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Dearborn • Missouri • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AWSAzureCloudMicroservicesTerraform

About the role

  • Lead a team of software engineers, overseeing a portfolio of diverse technology projects focused on MACH-based architecture and regulatory compliance.
  • Drive the design and delivery of robust, cloud-based solutions that enhance customer and dealer experiences.
  • Foster a culture of technical excellence, continuous learning, and mentorship within the engineering community, including occasional hands-on coding and code evaluation.
  • Collaborate effectively with digital product managers and cross-functional teams, providing technical thought leadership.
  • Contribute to the strategic vision and goals for the MarTech and Dealer (B2B) solutions, ensuring alignment with corporate priorities and modernization initiatives.
  • Ensure solutions are integrated across direct to customer, dealers, and vehicle enablement channels.
  • Oversee the implementation of platform and ecosystem approaches from concept and design through the software development lifecycle.
  • Manage existing footprint of teams, software, and Quality of Service goals.
  • Manage the execution of multi-year roadmaps and collaborate with Product Management leadership to deliver value-driven software balancing speed, scale, and quality.
  • Leverage and roll out continuous improvements to agile software practices.
  • Drive OKR driven value creation within your area and ensure alignment with product launch milestones.
  • Integrate with adjacent transformation initiatives and interdependencies.
  • Ensure strong program management discipline to achieve consistent and quality software delivery within your domain.
  • Support and implement organizational change management in a change-resistant business environment.
  • Manage key internal and external relationships and robust contract management within your scope, engaging with SaaS, On-premises supplier technology, System integrators & service providers, and industry peers.
  • Ensure ongoing maintenance and support within your area, including monitoring progress on programs, weekly management updates, recurring architecture and quality reviews, active technical debt management, mentoring and developing your team members, and supporting production escalations.
  • Align and maintain critical Site Reliability Engineering (SRE) for all software platforms and solutions with enterprise solutions and tooling.
  • Maintain automated detection, diagnosis, and remediation capabilities, ensuring 24x7 availability for global time zones while maintaining QoS requirements.
  • Ensure software versions and compliance are maintained to protect for obsolescence and cyber risks.
  • Manage budget and resource allocation for your team, leading staffing, sourcing, and headcount management.
  • Drive technical debt mitigation and remediation efforts within your domain.
  • Foster a high-performing team by developing and mentoring team members for retention and upskilling, identifying gap areas to bring in industry-leading talent, and contributing to a robust succession plan and leadership pipeline.

Requirements

  • Bachelor's Degree or equivalent professional experience.
  • 15+ years of experience building and maintaining complex enterprise web applications, with a focus on microservice product architecture.
  • 6+ years of experience leading software engineering delivery.
  • 3+ years of experience with cloud computing (AWS, Azure, Google Cloud).
  • 3+ years of people management and agile delivery experience.
  • In-depth expertise in core technologies including: Salesforce Core Cloud Products, Clean Room Technologies, Customer Data Platforms, Adobe Marketing Cloud Core Products, Capado, Agentic AI SaaS solutions, Decision Management, etc.
  • Strong understanding and practical experience with Cloud Native architectures, APIs, Domain-Driven Design, Serverless, and DevOps practices.
  • Thorough knowledge of multi-threading, concurrency, parallel processing, and the scalability, performance, and consistency characteristics of microservices.
  • Experience with Continuous Delivery processes and tools (e.g., GitHub, Ready API, Terraform, Tekton).
  • Demonstrated understanding of testing best practices, including the testing pyramid and "test-as-you-code" strategies, with experience developing unit and API tests.
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud computingmicroservice architectureSalesforce Core Cloud ProductsClean Room TechnologiesCustomer Data PlatformsAdobe Marketing Cloud Core ProductsCloud Native architecturesAPIsDomain-Driven DesignDevOps practices
Soft skills
leadershipmentorshipcollaborationprogram managementorganizational change managementteam developmentcommunicationstrategic visiontechnical thought leadershipcontinuous learning
Certifications
Bachelor's Degree