Customer Support

• Build dynamic tool integration tied to Operating Model
• Create tools/dashboards to support Senior Leadership / Functional Team’s needs, using Smartsheet tool
• Maintain an accurate record of the project/initiatives/experiences and analytics supporting data integrity, efficiencies and other metrics within the Center of Excellence team
• Work closely with key FCSD PMO teams to ensure dashboard / action plan / objective alignment strategy
• Support dynamic tool bowler integrations
• Know and be able to explain the strategic priorities for specific Bus and/or regions and/or functional teams
• Ability to communicate the various product/experience roadmaps & dashboards & KPIs
• Ability to resolve problems by finding the underlying issues and collaborating on solutions

UX/UI Tools Analyst

Associate Customer Support Rep, Vet

Customer Care Supervisor

Field Customer Care Specialist

Field Customer Care Specialist