UX Researcher, Mixed Methods

Ford Motor Company

UX Researcher and data analyst improving Ford vehicle experiences through mixed-methods research and customer survey insights. Supporting evidence-based product design, VOC reporting, and data process efficiency.

Posted 9/10/2026full-timeDearborn • Missouri • 🇺🇸 United StatesJunior💰 $85,400 - $166,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user research methodologies, data analysis, and process efficiency, with a strong ability to translate findings into actionable insights. Proficient in utilizing advanced statistical modeling and visualization tools to support data-driven decision-making in the automotive industry.

Highest-signal resume keywords

User Research MethodologiesData Analysis and IntegrationStatistical ModelingAgile Processes (Jira)Visualization Tools (Power BI, Tableau)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisStatistical AnalysisSQLR ProgrammingAdvanced ExcelData WranglingUsability TestingHeuristic EvaluationConcept TestingProcess Automation

Soft Skills

Customer EmpathyProblem-SolvingCommunication SkillsTeamworkOrganizational Skills

Tools & Technologies

FigmaProtopieDscoutQualtricsUserTestingPower BITableauExcel VBALooker StudioLLMs

Industry Keywords

Automotive IndustryUser Experience (UX)Voice of Customer (VoC)Quantitative ResearchQualitative Research

Tech Stack

Tools & technologies

SQLTableauVBA

About the role

Key responsibilities & impact

Support and execute planning, conducting, moderating, and analyzing usability studies, heuristic evaluations, concept testing, and usability benchmarking
Partner closely with design and product teams to understand research goals and plan activities
Analyze research findings and translate them into clear, digestible insights for internal partners and stakeholders
Assist with supplier and internal program management, including program planning, survey timing roadmaps, sample procurement, budget/administrative tasks, and managing an ad-hoc request log
Support ongoing customer and vehicle reporting, data dissemination, KPI performance tracking, competitive benchmarking, and deep-dive reporting and analysis
Investigate and help manage data pipelines and support data integration initiatives, including VOC dashboard updates and training
Improve data analysis process efficiency by documenting, standardizing, and formalizing processes
Leverage integrated data sources, LLMs, and project management tools to reduce time spent on urgent requests

Requirements

What you’ll need

Bachelor's degree, or equivalent education/experience, in a research or quantitative field (data science, statistics, computer science, psychology, or related)
1–3 years as a User Researcher, Human Factors specialist, VoC analyst, or CX Researcher, including on-site research or UX design coordination/project management
1–3 years as a data analyst, with experience in data integration and process efficiency
Advanced proficiency in MS Excel, PowerPoint, Word, and communication tools
Experience using AI tools for secondary data analysis, unstructured customer feedback analysis, data presentation, and process automation
Working knowledge of quantitative and qualitative research methods, including sampling, questionnaire design, fielding, data capture, and reporting
Familiarity with statistical analysis, including hypothesis testing, A/B comparisons, and time series analysis
Availability to travel up to 25%
Technical acumen for setting up/troubleshooting functional prototypes
Experience with Agile processes (Jira)
Experience with design/research tools including Figma, Protopie, Dscout, Qualtrics, and UserTesting
Experience with SQL
Experience with advanced statistical modeling including regression, clustering, and ML
Experience with visualization tools including Power BI, Tableau, Excel VBA, SAS, and Looker Studio
Experience with data wrangling, including transformation, cleaning, and validation, for analysis-ready datasets
Experience with R programming
Automotive industry experience
Ability to present effectively to senior management and cross-functional teams
Ability to manage multiple tasks with minimal direction
Strong customer empathy and problem-solving skills
Excellent teamwork, interpersonal, and communication skills
Strong organizational skills with attention to detail
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time