CCaaS Application Developer

Ford Motor Company

Technical Product Manager leading NICE CXone contact-center migrations for Ford Credit Services. Designing integrations, telecom connectivity, IVR routing, and omnichannel customer experiences.

Posted 9/8/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in NICE CXone integration, migration, and configuration, with a strong focus on API utilization and telecom protocols. Proven ability to collaborate across teams to deliver optimized omnichannel customer experiences.

Highest-signal resume keywords

NICE CXone MigrationAPI Integrations (REST/SOAP)Telecom Protocols (SIP, VoIP, WebRTC)Agile/Scrum FrameworksContact Center Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NICE CXone SuiteStudio RoutingIVR DesignOmnichannel ExperienceReporting/AnalyticsConfiguration ManagementTelecom Networking ConceptsCloud MigrationCustom ReportingData Feeds Automation

Soft Skills

CollaborationTechnical Product ManagementProblem SolvingCommunicationLeadership

Tools & Technologies

SalesforceMS DynamicsInternal CRMsTicketing SystemsWebRTC ConfigurationsCarrier Routing Strategies

Industry Keywords

Contact Center DomainCCaaSTelecomNetworkingCloud Environment

Tech Stack

Tools & technologies

CloudFirewallsSOAPVoIP

About the role

Key responsibilities & impact

Define integration requirements between NICE CXone and core business applications, including Salesforce, MS Dynamics, internal CRMs, and ticketing systems, using CXone APIs and pre-built connectors
Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation
Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare
Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem
Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts
Collaborate with contact center business leaders, telecom engineers, system integrators, and software developers to design, build, and deploy a seamless omnichannel customer experience

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience)
5+ years of experience as a TPM or Solution Architect in the telecom/contact center domain
3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations
Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics
Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment
Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls)
Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems, such as Salesforce Open CTI
Strong experience working in Agile/Scrum frameworks

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ford Motor Company Website LinkedIn All Job Openings 10,000+ employees Founded 1903 📦 Logistics 💼 Consulting 📣 Marketing 💰 Post-IPO Debt on 2023-08 Logistics
Consulting
Marketing Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape. CCaaS Application Developer 🔥 8 hours ago 🏢🏡 Chennai – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥 Software Engineer 👻 Ghost score 10% Cloud Firewalls SOAP VoIP Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Define integration requirements between NICE CXone and core business applications, including Salesforce, MS Dynamics, internal CRMs, and ticketing systems, using CXone APIs and pre-built connectors
Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation
Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare
Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem
Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts
Collaborate with contact center business leaders, telecom engineers, system integrators, and software developers to design, build, and deploy a seamless omnichannel customer experience 🎯 Requirements
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience)
5+ years of experience as a TPM or Solution Architect in the telecom/contact center domain
3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations
Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics
Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment
Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls)
Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems, such as Salesforce Open CTI
Strong experience working in Agile/Scrum frameworks Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior C# Developer – Desktop Applications, WPF 🕒 Yesterday RekNomics 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Senior C# Developer building performance-critical Windows desktop applications with C#, WPF, and WinForms. Working on real-time data, multithreading, hardware integration, and system-level engineering. 🏢🏡 Chennai – Hybrid ⏰ Full Time 🟠 Senior 🖥 Software Engineer WPF .NET Workday Integration Developer 🕒 6 days ago IFF 10,000+ employees 🏥 Healthcare 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings Senior Workday Integration Developer leading HR system integrations and architecture at IFF, a global flavors, fragrances, food ingredients, and biosciences company. Designing and supporting Workday solutions across enterprise HCM functions. 🏢🏡 Chennai – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🖥 Software Engineer Cloud SDLC SOAP Sailpoint Developer 🕒 August 31 Kyndryl 10,000+ employees 💼 Consulting 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings SailPoint IdentityIQ Developer building enterprise IAM and IGA workflows, integrations, and governance solutions for Kyndryl. Supporting provisioning, certifications, compliance, and production operations. 🏢🏡 Chennai – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🖥 Software Engineer Cyber Security Java Linux SOAP SQL Sailpoint Developer 🕒 August 31 Kyndryl 10,000+ employees 💼 Consulting 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings SailPoint Developer building and supporting IdentityIQ IAM/IGA solutions for Kyndryl’s enterprise technology services. Configuring workflows, integrations, provisioning, certifications, and access governance. 🏢🏡 Chennai – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🖥 Software Engineer Java Linux SOAP SQL Life Asia Developer 🕒 August 19 Expleo Group 10,000+ employees 💼 Consulting 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Life Asia Developer delivering policy administration and integration solutions for Expleo’s insurance and financial-services clients. Leading technical delivery across product sales, customer acquisition, and servicing systems. 🏢🏡 Chennai – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥 Software Engineer View More Software Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs