Customer Service Representative

Ford Motor Company

Customer Service Representative resolving Ford Credit payment, payoff, and account inquiries. Managing customer calls and arrangements from Ford of Mexico’s hybrid GTBC environment.

Posted 9/8/2026full-timeNaucalpan de Juárez • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing call flow and resolving payment issues while maintaining productivity in a collaborative call center environment. Proficient in navigating multiple applications and utilizing knowledge-based resources to support decision-making.

Highest-signal resume keywords

Customer Service MindsetCall Flow ManagementPayment ResolutionEnglish ProficiencyCollaborative Teamwork

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

Language Certification

Industry Keywords

Call Center EnvironmentKnowledge-Based MaterialsAccount ManagementProcess RequirementsProductivity Levels

About the role

Key responsibilities & impact

Manage call flow progression effectively to meet customer service level expectations while delivering best in class service
Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making
Research, explain, and correct misapplied payments, payoffs, and balance disputes
Clearly explain process requirements and obtain required information from customers
Discuss past due accounts with customers and obtain acceptable arrangements to get accounts up to date
Remain knowledgeable and prepared for upcoming changes to processes and technology
Leverage available resources in a call center environment to maintain expected productivity levels
Contribute positively to a collaborative, team-based environment

Requirements

What you’ll need

Minimum scholarity: High School
Bachelor´s degree is preferred
Proven English proficiency – both spoken and written (preferably native English or language certification)
Customer service mindset

Benefits

Comp & perks

Equal opportunity and diverse, inclusive workplace commitment