Senior Specialist, HR Shared Service

Ford Motor Company

Senior HR Shared Service Specialist improving Ford’s employee operations and workforce services. Advising leaders, resolving HR issues, and modernizing processes in Dearborn.

Posted 9/4/2026full-timeDearborn • Missouri • 🇺🇸 United StatesSenior💰 $99,100 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR operations, policy design, and employee relations while effectively collaborating with stakeholders to enhance HR processes and compliance. Proficient in training program development and HR data management to support organizational goals.

Highest-signal resume keywords

HR Business Partner ExperiencePolicy DesignEmployee RelationsProcess ImprovementTraining Program Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsData ManagementProcess AutomationWorkflow EnhancementPolicy Interpretation

Soft Skills

Stakeholder CoordinationCoachingAdvisory ServicesCommunication

Tools & Technologies

HR SystemsVirtual Collaboration ToolsMicrolearning Platforms

Certifications & Qualifications

Certified Human Resource Professional (CHRP)Senior Professional in Human Resources (PHR)

Industry Keywords

Standard Operating ProceduresEmployee QueriesService-Level AgreementTalent AcquisitionOnboarding

About the role

Key responsibilities & impact

Coordinate with multiple stakeholders to design Standard Operating Procedures and organization-wide HR operations policies and practices
Resolve employee queries, manage HR data, improve processes, and ensure fairness, consistency, and compliance
Provide advisory and consultation services as the principal HR Shared Service subject matter expert
Support employee relations, HR systems, employee issue resolution, and service-level agreement requirements
Guide employees and managers in HR self-service features, policies, procedures, and implementation
Collaborate with Talent Acquisition, HR Business Partners, hiring managers, and administrative assistants on recruitment documentation, hiring reports, background checks, and onboarding
Design and develop training programs for HR helpdesk support, policy interpretation, benefits administration, and HR reporting
Identify process inefficiencies, implement workflow enhancements, and report on HR drivers and leading indicators
Deliver special projects involving HR process automation, remote work and virtual collaboration tools, continuous learning, and microlearning platforms
Represent the organization to regulatory bodies, external consultants, vendors, and agencies
Design HR Shared Service communications and memos related to query resolution, onboarding, payroll, data management, and process improvement
Coach and guide senior leaders on HR Shared Service matters

Requirements

What you’ll need

Bachelor’s Degree in Human Resources, Organizational Development, or any other related discipline or commensurate work experience
5+ years of HR business partner work including strategic Human Resources work experience, such as policy design and organizational design
Certified Human Resource Professional (CHRP) (preferred)
Senior Professional in Human Resources (PHR) (preferred)
Occasional lifting of no more than 10 pounds at a time
Work is performed primarily in a seated position with repetitive hand-finger actions
Must be legally authorized to work in the United States
Visa sponsorship is not available for this position

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time