Senior Project Manager

Forcepoint

Sr. Project Manager focusing on customer success and deployments during implementation of Forcepoint solutions.

Posted 7/17/2026full-timeThane • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex global programs and technical customer support, ensuring successful project delivery through effective communication and relationship-building with stakeholders. Proficient in utilizing project management methodologies and tools to drive deployment success and customer satisfaction.

Highest-signal resume keywords

Project ManagementTechnical Customer SupportSalesforce ExperiencePMP CertificationMS Project Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical SupportTroubleshootingResource PlanningBilling and Revenue RecognitionPMP MethodologySCRUM MethodologyLEAN MethodologyMicrosoft Office SuiteProfessional Services Experience

Soft Skills

Communication SkillsProblem-Solving SkillsFlexibilityIntegrityTeam Player

Tools & Technologies

SalesforceMS ProjectPSAMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioMicrosoft Outlook

Certifications & Qualifications

PMP Certification

Industry Keywords

Enterprise Customer SupportBusiness-to-BusinessDeployment ManagementKnowledge Base ContributionGlobal Programs

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Diligently does the on-boarding of new implementation projects
Must have experience working directly with Enterprise Customer Support supporting Business customers
Builds and grows relationships with both Technical staff and Sr. Management from the customer team.
Collaborates with Product Management and Engineering teams in Forcepoint to communicate product improvements identified during deployment activities.
Conducts at a minimum a weekly call with each of their accounts to understand deployment status and risks.
Performs a quarterly review of the deployment team.
Owns, drives and tracks deployment team escalations with engineering and Tech Support.
Contributes to the Knowledge Base based on deployment lessons learned and unique issues experienced for any of their deployments.
Works on staying current on both the technology and product fronts.
Performs other duties and projects as assigned.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering or equivalent experience.
At least 4 years in information systems environment supporting business-to-business customers.
At least 5 years of project management experience.
Experience managing multiple projects in parallel a must.
Working knowledge of MS Project.
PMP preferred.
At least 4 years experience working in a Professional Services setting.
Experience working with Salesforce and PSA.
Familiar with billing and revenue recognition.
Experienced with running large complex global programs spanning across multiple technologies, business units and time zones.
Demonstrated experience in a technical customer support environment.
Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution.
Strong personal drive for ensuring customer success with a proactive focus.
Strong background in a dynamic, problem solving, customer service environment.
Flexibility, integrity and creative problem-solving skills.
Outstanding verbal and written communication skills.
Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude.
Ability to articulate technical issues in a meaningful way to both team and executive level management.
Must be capable of dealing confidently and professionally at the executive level with Customers.
Must be a team player and build good working relationships across all functions.
Perform resource planning in order to meet demand, hiring staff when necessary.
Works with leadership to remove barriers and ensure projects are delivered on time, in budget and in scope.
Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change.
Advanced in Microsoft Office such as Word, Excel, PowerPoint, Visio and Outlook.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options