Manager

• Take ownership of incoming critical incidents and critical customer incidents
• Lead incident triage calls to define severity, success criteria, RACI, and exit conditions
• Prioritize and manage incidents from initiation through resolution
• Allocate and manage internal resources effectively
• Provide technical and operational oversight
• Act as the central point of contact during incidents
• Drive root cause analysis efforts with engineering and support teams
• Monitor key metrics (e.g. TTR, FDR, CSAT, NPS) and lead initiatives to improve customer experience

Escalation Manager

Banking Center Manager

Banking Center Manager – Full Time

Utility Technical Manager

Regional Property Manager