Force Therapeutics

Customer Success Manager

• You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty.
• Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities.
• Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship.
• Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives.
• Create client relationships where they are champions of Force who provide references, case studies, and testimonials.
• Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive to drive expansions forward.
• Act as the voice of the client within the company, advocating for their requests and feedback.

Client Success Manager