Director, Servicing – Collections

Forbright Bank

. Own portfolio performance across the servicing lifecycle, including core servicing and customer support, late-stage collections, and default loan servicing .

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $159,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Own portfolio performance across the servicing lifecycle, including core servicing and customer support, late-stage collections, and default loan servicing
Manage service offerings for borrowers whose installers cannot complete their projects or fulfill on warranty obligations to bolster borrower satisfaction and loan performance
Establish, forecast, and deliver against aggressive portfolio performance targets including roll rates, loss rates, prepayment rates, and expense related metrics
Manage a network of vendors who primarily execute business processes
Hold vendors accountable to clearly defined performance standards, proactively identifying performance gaps and driving corrective action plans with urgency and precision
Responsible for expense management related to processes and vendors under your oversight
Develop and oversee comprehensive monitoring programs for oversight of process and vendor performance
Partner with analytics to translate data into actionable strategies; independently challenge assumptions and drive strategy refinement based on performance insights
Prepare and deliver portfolio performance reviews, articulating both the drivers of performance trends and the strategies and tactics under development or deployed to improve performance
Partner with Capital Markets to respond to loan owner questions about performance trends
Collaborate with legal and compliance teams to create programs and processes that can both deliver superior loan performance and withstand regulatory scrutiny
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree required
Minimum of 8 years of loan servicing and collections experience required; experience in secured and unsecured home improvement finance loan servicing preferred
Minimum of 5 years of supervisory experience required
Proven track record of materially improving portfolio performance metrics
Demonstrated ability to analyze complex problems and develop responsive business plans
High sense of urgency and ownership mentality
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023, 2024, and 2025 winner
American Banker Best Banks to Work For 2023 winner

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicingcollectionsportfolio performance metricsdata analysisbusiness planningvendor managementexpense managementmonitoring programsperformance reviewsregulatory compliance

Soft Skills

communication skillsorganizational skillsproblem-solving skillstime management skillsself-motivatedresults-orientedadaptabilitycollaborationattention to detailownership mentality

Certifications

Bachelor's Degree