AVP, Servicing Product Lead, Digital Banking
Forbright Bank
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $135,000 - $160,000 per year
Job Level
About the role
- Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs
- Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria
- Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements; facilitate agile processes and ensure smooth sprint execution
- Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users—to inform product decisions and strategy
- Oversee ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience; remain open to future platform evolution
- Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders
- Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery
- Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations
- Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy
- Perform other duties as assigned
Requirements
- Bachelor’s Degree preferably in Computer Science, Business, Engineering, or a related field required
- Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role, preferably within digital banking, fintech, or SaaS environments required
- Strong technical acumen and ability to collaborate with technical leads and engineering teams
- Experience working in Agile/Scrum environments
- Understanding and experience with banking operations (call center, payment operations, fraud operations)
- Hands-on experience with servicing platform administration, configuration, or implementation (Savana or equivalent)
- Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Outstanding problem-solving and time management skills
- Self-motivated, self-directed, and results-oriented
- Adaptable and able to multitask in a fast-paced environment
- Can work independently and within a team; solution-oriented with a collaborative approach
Benefits
- Comprehensive health, dental, and vision plans
- 4 weeks PTO
- 401k + company match
- Metro SmartTrip benefits ($50/mo)
- Remote or hybrid work schedules for most positions
- Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
- Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
- Best Workplaces for Commuters 2023 & 2024 winner
- The Washington Post Top Workplaces 2023, 2024, and 2025 winner
- American Banker Best Banks to Work For 2023 winner
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AgileScrumproduct backlog managementuser storiesacceptance criteriaservicing platform administrationconfigurationimplementationdigital bankingbusiness analysis
Soft Skills
communicationorganizational skillsproblem-solvingtime managementself-motivatedadaptabilitycollaborationattention to detailresults-orientedinterpersonal skills
Certifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in BusinessBachelor’s Degree in Engineering