Forbright Bank

AVP, Technical Product Owner

Forbright Bank

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $170,000 per year

Job Level

Lead

About the role

  • Perform administrative functions within Zoho Desk and CRM. Troubleshoot problems and escalate when necessary to ensure solutions are implemented in a timely manner.
  • Work closely with business stakeholders to understand their goals, initiatives, preferences, and needs. Manage, prioritize, and track incoming requests.
  • Translate these into detailed technical requirements
  • Plan, coordinate, and implement solutions for the requirements
  • Work closely with contractors and vendor support to maximize implementation throughput
  • Validate and test new functionality and document impact to business team
  • Ensure that data in the system is accurate and up-to-date
  • Provide ongoing support and training to business users
  • Develop and execute continuous improvement strategies
  • Track work in Jira
  • Perform other duties as assigned

Requirements

  • High School Diploma required; Bachelor's Degree preferred
  • Minimum 8 years experience developing solutions with service desk and/or CRM platforms. Strongly prefer experience with Zoho Desk and CRM. Should also have at least one other platform like ServiceDesk, Zendesk, Hubspot or similar.
  • Prefer previous experience in a Technical Product Owner/Product Manager/Product Lead type of role
  • Ideal candidate will have performed a platform migration to or from Zoho
  • Experience acting as a liaison between customers, contractors, and vendor support
  • Excellent problem solving skills, with a demonstrated record of breaking down technical challenges into well-defined requirements
  • The ability and enthusiasm to learn new environments and new technologies
  • Project management experience
  • Experience managing projects through JIRA or comparable tool
  • Experience working on projects or applications for commercial lending is a plus
  • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
  • Excellent verbal, written, and interpersonal communication skills
  • Strong organizational skills and attention to detail
  • Outstanding problem-solving and time management skills
  • Self-motivated, self-directed, and results-oriented
  • Adaptable and able to multitask in a fast-paced environment
  • Can work independently and within a team; solution-oriented with a collaborative approach
Benefits
  • Comprehensive health, dental, and vision plans
  • 4 weeks PTO
  • 401k + company match
  • Metro SmartTrip benefits ($50/mo)
  • Remote or hybrid work schedules for most positions
  • Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
  • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
  • Best Workplaces for Commuters 2023 & 2024 winner
  • The Washington Post Top Workplaces 2023, 2024, and 2025 winner
  • American Banker Best Banks to Work For 2023 winner
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Zoho DeskCRM platformsServiceDeskZendeskHubspotplatform migrationproject managementJiraMicrosoft Officetechnical requirements
Soft Skills
problem solvingcommunicationorganizational skillsattention to detailtime managementself-motivatedadaptablecollaborativeresults-orientedinterpersonal skills
Certifications
High School DiplomaBachelor's Degree