Call Center Representative

• Define the long-term vision for call center operations that aligns with overall company objectives and growth plans.
• Design and execute effective inbound and outbound sales strategies to maximize lead generation and conversion, ensuring the team meets and exceeds revenue and growth targets.
• Establish KPI frameworks (conversion, handle time, service levels, customer satisfaction)
• Work with BI to manage performance dashboards and KPI tracking (e.g. conversion rates, average handle time, service levels)
• Provide executive oversight of workforce planning, scheduling, and real-time management to ensure operational excellence at scale.
• Work cross-functionally with other GMs, business development and product teams to integrate call center operations across company-wide initiatives.
• Champion adherence to industry regulations, company policies, and QA standards, maintaining a risk-aware culture.
• Sponsor the adoption of best-in-class technologies (Salesforce, Five9, NICE, Genesys) and continuous process improvements.
• Prepare and present performance reports to executive leadership, highlighting trends, insights, and recommendations.

Director of Call Center Operations

Call Center Agent

Call Center Agent, Kundenakquise

Call Center Agent, Remote

Call Center Agent, m/f/d