Application Support Engineer

Fora Financial

Application Support Engineer providing technical support for proprietary loan management platform. Focusing on diagnosing and resolving application and system issues with internal users.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud.NETSQL

About the role

Key responsibilities & impact

Serve as a primary point of contact for technical application support.
Triage incoming support cases, determine severity and impact.
Troubleshoot application issues across the full support stack.
Provide hands-on support for web browser-related issues.
Investigate and resolve data issues using SQL Server.
Support and troubleshoot applications built on the .NET (C#) framework.
Monitor, investigate, and document application issues within Azure cloud environments.
Use Azure DevOps to log, track, and update incidents and defects.
Escalate complex issues to engineering teams with clear documentation.
Validate fixes and communicate resolution updates clearly to users.
Support application releases by assisting with smoke testing and post-deployment validation.
Create and maintain support documentation and knowledge base articles.
Manage multiple active support cases while meeting response and resolution expectations.

Requirements

What you’ll need

3+ years of experience in technical support, application support, or production support roles.
Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
Strong experience supporting applications built with .NET / C#.
Working knowledge of Microsoft Azure cloud platforms, with experience supporting cloud-hosted applications.
Experience using Azure DevOps for incident tracking and issue management.
Proficiency with SQL Server, including writing and executing SQL queries.
Strong understanding of web technologies and practical experience troubleshooting modern web browsers.
Excellent customer service and communication skills.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

.NETC#SQL ServerAzureAzure DevOpsweb technologiestroubleshootingapplication supportincident managementsmoke testing

Soft Skills

customer servicecommunicationproblem-solvingdocumentationtime managementmulti-taskingcollaborationescalationvalidationsupport

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology