Serve as a primary point of contact for technical application support.
Triage incoming support cases and manage issues through resolution.
Troubleshoot application issues across user workflows and databases.
Provide hands-on support for web browser-related issues.
Investigate and resolve data issues using SQL Server.
Monitor, investigate, and document application issues within Azure environments.
Use Azure DevOps to track incidents and defects.
Support application releases with testing and validation.

Requirements

3+ years of experience in technical support, application support, or production support roles.
Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
Strong experience supporting applications built with .NET / C#.
Working knowledge of Microsoft Azure cloud platforms.
Experience using Azure DevOps for incident tracking.
Proficiency with SQL Server for troubleshooting data.
Strong understanding of web technologies and experience troubleshooting web browsers.
Excellent customer service and communication skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQL Server.NETC#AzureAzure DevOpsweb technologiesapplication supporttroubleshootingincident trackingdata resolution

Soft Skills

customer servicecommunication

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology