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Customer Engagement & Loyalty Operations Executive
Foodstuffs, Inc.Customer Engagement & Loyalty Operations Executive at Foodstuffs ensuring accurate execution of customer programmes and management of enquiries. Collaborating with teams to deliver a compliant customer experience.
About the role
Key responsibilities & impact- Supporting the execution and ongoing management of loyalty and customer engagement programmes
- Translating programme requirements into clear operational guidance for stores and support teams
- Triage and management of store and Customer Service Centre enquiries and escalations through to resolution
- Maintaining accurate operational documentation, processes, and supporting materials
- Identifying recurring issues and contribute to continuous improvement and compliance activities
Requirements
What you’ll need- 1–3 years’ experience in operations support, retail operations, customer engagement/loyalty, or a service environment
- Experience working with a Customer Service Centre or similar service environment, including handling escalations
- Confidence creating and maintaining clear process documentation such as SOPs, checklists, and FAQs
- Strong problem‑solving, communication, and stakeholder‑support skills
- High attention to detail, with an understanding of compliance, risk, and accurate record‑keeping.
Benefits
Comp & perks- Free carparking - we’ve got over 1,000 carparks including EV plugs
- Southern Cross health insurance
- Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
- Flexible working options, a day off on your birthday, long service leave
- Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations supportcustomer engagementloyalty programsprocess documentationSOPschecklistsFAQsescalation managementcompliancerisk management
Soft Skills
problem-solvingcommunicationstakeholder supportattention to detail