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Customer Engagement Analyst
Foodstuffs, Inc.Customer Engagement Analyst enhancing customer engagement using data and insights. Collaborating with marketing and analytics teams to optimize campaign performance in Foodstuffs New Zealand.
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Deliver comprehensive reporting, develop addressable audiences and provide actionable insights to ensure every campaign, offer and interaction is informed by data and continuously improved.
- Collaborate closely with marketing, CX and analytics partners to support data-driven decision making and optimise customer engagement programme performance.
- Analyse campaign and offer performance across customer segments and channels to identify trends and improvement opportunities.
- Maintain and enhance reports and dashboards to support programme optimisation and stakeholder decision making.
- Translate customer data into clear, actionable insights using strong storytelling techniques.
- Support stakeholder enquiries on data meaning, performance and reporting solutions.
- Ensure data accuracy, integrity and best-practice data management across engagement reporting.
Requirements
What you’ll need- 5+ years’ experience in a data analyst or reporting analyst role, ideally within marketing, loyalty or digital environments
- Strong analytical skills with proven ability to extract, interpret and translate customer data into actionable insights
- Advanced SQL capability and experience working with large, complex datasets
- Experience creating reports and dashboards using BI or reporting tools (e.g. Power BI, Tableau or Salesforce reporting)
- Excellent communication skills and confidence working across cross-functional teams.
Benefits
Comp & perks- Free carparking - we’ve got over 1,000 carparks including EV plugs
- Southern Cross health insurance
- Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
- Flexible working options, a day off on your birthday, long service leave
- Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingSQLdata interpretationdashboard creationbusiness intelligencedata managementdata accuracydata integritycustomer segmentation
Soft Skills
analytical skillsstorytellingcommunication skillscollaborationcross-functional teamworkproblem-solvingstakeholder engagementoptimisationdecision makingtrend analysis