Senior Account Manager

Foodsmart

Senior Account Manager managing high-value client relationships at Foodsmart, a leading Foodcare platform focused on nutrition-driven healthcare. Driving account retention and delivering exceptional service.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $123,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery
Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals
Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments
Execute established account management standards and processes with precision and consistency across your portfolio
Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed
Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention

Requirements

What you’ll need

5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role
Demonstrated history of exceeding performance-based metrics and retaining a book of business through contract renewals and targeted expansion opportunities
Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
Excellent communication and interpersonal skills, with the ability to build trust
Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
Experience in meeting revenue retention targets through contract renewals
Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
Understanding of complex contracting and provider agreements within health plans and health systems
Proficiency with CRM platforms (Salesforce or equivalent)

Benefits

Comp & perks

Remote-First Company
Unlimited PTO
Flexible & remote location
Healthcare Coverage (Medical, Dental, Vision)
401k & bonus
Registered Dietitian Sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisPerformance MetricsContract RenewalsProgram ExecutionAccount Strategy Development

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsRelationship BuildingProblem Solving