Lead and mentor a team of 5-6 Account Executives, conducting weekly 1:1s focused on account health, professional development, and sales velocity.
Directly manage 1–2 key accounts to stay grounded in the client experience and lead by example in the Account Executive hybrid workflow.
Act as a "Deal Desk" for the team—reviewing renewal strategies, identifying expansions and helping Account Executives navigate complex contract negotiations.
Define and track KPIs that balance the 50/50 split of Customer Success (retention/NPS) and Account Management (expansion/upsell).
Oversee the Operations Lead to transform the Account Executive tech stack, operating rhythm, and reporting from reactive to proactive.
Standardize the "Account Executive Playbook," including onboarding, quarterly business reviews (QBRs), and renewal cycles to ensure a consistent "gold standard" across all 20 major clients.
Own the accuracy of the Account Executive revenue pipeline and provide "no-surprise" visibility into pacing to goal.
Serve as the primary escalation point for client friction, resolving issues before they require Executive intervention.
Synthesize feedback from the Account Executive team to provide the company with actionable insights on product gaps and market trends.
Architect an approach to turn our largest stakeholders into vocal brand advocates and facilitate peer-to-peer networking. Develop a forum to gather feedback for product, marketing, and revenue driving priorities.

Requirements

10+ years in B2B account management or similar commercial function with at least 5 years specifically leading high-performing, senior-level teams.
Experience managing significant revenue portfolios (ideally $50M+) and a demonstrated ability to move the needle on NRR (Net Revenue Retention).
Deep expertise in both the Customer Success "value realization" side and the Account Management "commercial growth" side.
Experience navigating complex, multi-stakeholder contracts and renewals exceeding $1M+ in annual value.
Proficiency in Salesforce (SFDC) as a source of truth, with the ability to build dashboards and leverage RevOps data to drive proactive decision-making.
A Bachelor’s degree in Business or a related field (an MBA is a significant plus).
Familiarity with enterprise sales frameworks like MEDDIC, Challenger, or Sandler.

Benefits

Remote-First Company
Unlimited PTO
Flexible & remote location
Healthcare Coverage (Medical, Dental, Vision)
401k & bonus
Registered Dietitian Sessions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successrevenue retentioncontract negotiationKPI trackingdashboard buildingdata analysissales strategyonboardingquarterly business reviews

Soft Skills

leadershipmentoringcommunicationproblem-solvingteam collaborationclient relationship managementstrategic thinkingfeedback synthesisstakeholder engagementconflict resolution

Certifications

Bachelor’s degree in BusinessMBA