Customer Support Executive

FoodMe Global / Dine Palace

Customer Support Executive assisting Foodme.Mobi customers remotely in Hyderabad. Handling inquiries, troubleshooting issues, documenting interactions, and meeting service performance targets.

Posted 8/10/2026full-timeRemote • 🇮🇳 IndiaJunior💰 ₹15,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed records. Proficient in using CRM systems to track customer interactions and feedback, ensuring high levels of customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProblem-Solving AbilitiesCRM Software FamiliarityTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic DemeanorPatienceCritical ThinkingCollaboration

Tools & Technologies

Customer Relationship Management (CRM) Systems

Industry Keywords

Customer SupportPerformance MetricsCustomer SatisfactionProduct KnowledgeFast-Paced Environment

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
Address customer complaints, concerns, and requests with patience and empathy
Develop a deep understanding of the company's products or services
Educate customers on product features, benefits, and usage
Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance
Escalate complex or unresolved issues to higher-level support or management as needed
Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback
Use customer relationship management (CRM) systems to log and track support tickets and customer data
Communicate effectively and professionally, both verbally and in writing
Collect and relay customer feedback and suggestions to improve products, services, or processes
Stay up-to-date with product/service knowledge through training and self-study
Attend regular training sessions to enhance customer support skills
Collaborate with team members and other departments to resolve customer issues efficiently
Share knowledge and best practices with colleagues
Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores

Requirements

What you’ll need

1–3 years of work experience
High school diploma or equivalent; some roles may require a bachelor's degree
Excellent communication skills, both verbal and written
Empathetic and patient demeanor when dealing with customers
Problem-solving and critical-thinking abilities
Familiarity with customer support software and CRM systems is a plus
Ability to work in a fast-paced and dynamic environment
Time management skills to handle multiple inquiries efficiently
Flexibility to work shifts, including evenings, weekends, and holidays, if required
Available to work as per EST Time Zone, 9:00am–5:00pm

Benefits

Comp & perks

Remote Job
Friendly Work Environment
Guaranteed Growth