Virtual Assistant

FoodMe Global / Dine Palace

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
  • Address customer complaints, concerns, and requests with patience and empathy.
  • Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers
  • Educate customers on product features, benefits, and usage.
  • Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance.
  • Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback.
  • Communicate effectively and professionally, both verbally and in writing.
  • Collect and relay customer feedback and suggestions to improve products, services, or processes.
  • Stay up-to-date with product/service knowledge through training and self-study.
  • Collaborate with team members and other departments to resolve customer issues efficiently.
  • Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores.

Requirements

  • High school diploma or equivalent; some roles may require a bachelor's degree.
  • Excellent communication skills, both verbal and written.
  • Empathetic and patient demeanor when dealing with customers.
  • Problem-solving and critical-thinking abilities.
  • Familiarity with customer support software and CRM systems is a plus.
  • Ability to work in a fast-paced and dynamic environment.
  • Time management skills to handle multiple inquiries efficiently.
  • Flexibility to work shifts, including evenings, weekends, and holidays, if required.
  • Available to work as per EST Time Zone 9:00am - 5:00pm
Benefits
  • Remote Job
  • Friendly Work Environment
  • Guaranteed Growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem-solvingcritical-thinkingtime management
Soft skills
communicationempathypatiencecollaborationflexibility
Certifications
high school diplomabachelor's degree