IT Support Analyst

FoodChain ID

Entry-level IT Support Analyst for FoodChain ID, whose technology improves food-supply-chain safety and transparency. Handling employee help-desk issues, tickets, troubleshooting, and escalations remotely across the United States.

Posted 8/5/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting, ticket management, and customer service. Proficient in Microsoft applications and eager to learn AI-powered productivity tools.

Highest-signal resume keywords

Technical SupportTroubleshootingTicket ManagementCustomer ServiceMicrosoft Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTicket ManagementPassword ResetsLogin ProblemsAccount AccessConnectivity IssuesApplication SupportDocumentationKnowledge Base ArticlesAI-Powered Productivity Tools

Soft Skills

Communication SkillsProblem-Solving AbilityAttention to DetailOrganizational SkillsService-Oriented Mindset

Certifications & Qualifications

Associate's DegreeBachelor's DegreeTechnical ProgramBootcamp

Industry Keywords

Help DeskSupport TicketsRemote WorkspaceFast-Paced EnvironmentTechnical Issues

About the role

Key responsibilities & impact

Serve as the first point of contact for employees requesting technical support through the help desk
Troubleshoot and resolve password resets, login problems, account access, connectivity, and basic application support issues
Follow documented troubleshooting guides and knowledge base articles
Document, prioritize, and manage support tickets through resolution using the ticketing system
Escalate complex technical issues to the development team with clear documentation
Deliver friendly, professional customer service and keep employees informed throughout the support process
Contribute to improving internal documentation and knowledge articles

Requirements

What you’ll need

Recent graduate with an Associate's degree, Bachelor's degree, technical program, bootcamp, or equivalent, or graduating soon
Passion for technology and strong desire to build a career in IT
Excellent communication skills and positive, service-oriented mindset
Strong problem-solving ability and attention to detail
Comfortable using Microsoft applications
Interested in learning AI-powered productivity tools
Organized, dependable, and able to manage multiple requests in a fast-paced environment
Reliable high-speed internet connection
Dedicated remote workspace

Benefits

Comp & perks

Paid, hands-on training
Ongoing mentorship
Supportive team
Flexible part-time schedule (approximately 32 hours per week)
Fully remote work from anywhere in the United States
Opportunity to make a meaningful impact while supporting a global technology organization