Customer Service Representative

Food for the Hungry, Inc.

Customer Service Representative for Food for the Hungry serving sponsors and donors via phone and email. Providing top-notch support and engagement strategies while maintaining FH's mission.

Posted 8/3/2026full-timePhoenix • Arizona, Washington • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while engaging with sponsors and donors. Proficient in utilizing outbound call strategies and cross-selling techniques to enhance donor relationships.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceCross Selling TechniquesTelephone CommunicationEmail Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsProblem SolvingEngagement Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Food for the HungryDonor EngagementSponsor Relations

About the role

Key responsibilities & impact

Serve as a Food for the Hungry, Inc. (FH) representative via telephone and email.
Provide top notch customer service to our sponsors and donors.
Answer incoming phone calls and questions via mail.
Identify and introduce cross selling techniques to further engage the donor.
Represent FH through outbound call strategies such as welcoming new sponsors.

Requirements

What you’ll need

High School Diploma or GED required.
At least 1 year of customer service experience.
Previous call center experience preferred.
Ability to sit/stand at a computer for up to 8 hours a day doing repetitive motions on a keyboard.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off