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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic product research, effectively translating customer insights into actionable product strategies and business priorities. Proven ability to build collaborative relationships across teams to ensure impactful research outcomes.
Highest-signal resume keywords
Strategic Product ResearchResearch Operations ExperienceExcellent StorytellerStrong Product IntuitionImpact-Oriented Portfolio
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Qualitative ResearchQuantitative ResearchCustomer Research Panel DevelopmentResearch Repository ManagementProduct Lifecycle Understanding
Soft Skills
Collaborative PartnerExcellent CommunicationStorytelling
Industry Keywords
Customer InsightsProduct StrategyResearch PracticesCustomer ExperienceBusiness Impact
About the role
Key responsibilities & impact- Build Fonoa's research function. Establish the processes, tools, and culture that make customer research a trusted part of how we build products.
- Become the voice of the customer. Build and maintain a scalable customer research panel that enables fast, continuous access to customer insights.
- Guide product direction. Partner with Product, Design, Engineering, and business teams to validate opportunities, reduce uncertainty, and increase confidence in product decisions.
- Run research end to end. Plan and conduct qualitative and quantitative research across the product lifecycle, from early discovery to post-launch validation.
- Turn insights into action. Translate research into clear recommendations that shape product strategy, customer experience, and business priorities.
- Tell compelling stories. Communicate not only what you learned, but why the research happened, what decisions it influenced, and the measurable impact it created.
Requirements
What you’ll need- Strategic product researcher. You know how to influence product strategy, not just answer research questions.
- Research operations experience. You've built or significantly improved participant recruitment, research repositories, and repeatable research practices.
- Excellent storyteller. You connect research to decisions, customer outcomes, and business impact through clear, compelling narratives.
- Strong product intuition. You understand how products are built and know which questions matter most at each stage of the product lifecycle.
- Evidence-driven mindset. You're comfortable helping teams make decisions with imperfect information and understand that research is about reducing uncertainty, not eliminating it.
- Collaborative partner. You build trusted relationships across Product, Design, Engineering, Sales, and Customer Success to ensure customer insights reach the right people.
- Impact-oriented portfolio. Your work demonstrates how research influenced product direction, improved customer experience, or delivered measurable business results.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities