Follett Software

Senior People Partner

Follett Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Serve as a primary People Partner to leaders in Product & Technology, Marketing, and Finance, connecting org goals to clear people plans.
  • Advise on org design, headcount planning, team structure, and change management.
  • Anticipate and surface themes, risks, and opportunities early proposing options and helping leaders make thoughtful people-centered decisions.
  • Build trusted relationships with managers and employees across levels; be a go-to partner for candid, solutions-focused conversations.
  • Influence decisions through asking questions, identifying tradeoffs, and offering clear recommendations—not just citing policy.
  • Coach managers and employees through complex situations (role changes, behavior issues, team dynamics).
  • Navigate conflict and tension in a way that preserves trust and keeps work moving forward.
  • Bring the perspective of your client groups into People team decisions and company-wide initiatives.
  • Lead your client groups through core People cycles (performance, calibration, compensation, engagement, recognition) with clear timelines and expectations.
  • Translate company-wide programs into simple, practical guidance for your leaders and teams.
  • Spot process gaps or friction and partner with cross-functional teams to improve, simplify, or automate.
  • Support managers in setting clear expectations, giving effective feedback, and addressing performance issues in a timely, fair way.
  • Help identify and develop top talent and successors for critical roles.
  • Use people metrics to highlight trends and inform leader decisions.
  • Champion Follett Software’s values and drive a culture of clarity, inclusion, accountability, and recognition within your client groups.
  • Use technology and AI tools to increase your own efficiency and improve communication and access to information.
  • This role evolves as the business does; responsibilities may shift as team and company needs change.

Requirements

  • Bachelor’s degree in a related field.
  • 5+ years of progressive experience in HR/People Partner or HR Business Partner roles.
  • Experience supporting technical teams (e.g., Product, Engineering, or IT) strongly preferred; exposure to Marketing and/or Finance teams is a plus.
  • Experience working in Tech or SaaS preferred; experience in EdTech is a plus.
  • Experience working on a fully remote or highly distributed team, with comfort operating independently and collaborating asynchronously required.
  • Demonstrated ability to influence across functions and levels without relying on formal authority.
  • Proven track record of moving cross-functional work forward where ownership is shared or ambiguous.
  • Strong relationship-building skills, high emotional intelligence, and sound judgment in sensitive situations.
  • Operational mindset with comfort managing details, timelines, and follow-through.
  • Growth-oriented and feedback-seeking; open to trying new approaches and iterating on how you work.
  • Strong attention to detail and comfort managing multiple systems and processes at once.
  • A proactive, ownership-oriented mindset — you notice gaps, ask questions, and take initiative without waiting for explicit direction.
  • Comfortable with HR systems (ideally including Rippling, Lattice, Awardco or similar platforms), AI tools and leveraging data to inform decisions.
  • Excellent written and verbal communication skills.
Benefits
  • Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted)
  • Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
  • Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
  • Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
  • Retirement savings with employer match, vesting every pay period
  • Flexible Spending Accounts for healthcare and dependent care
  • Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
  • Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR/People Partner experienceheadcount planningchange managementperformance managementcompensation managementengagement strategiestalent developmentdata analysisinfluence without authoritycross-functional collaboration
Soft Skills
relationship-buildingemotional intelligencejudgmentoperational mindsetgrowth-orientedattention to detailproactive mindsetcommunication skillsconflict resolutioncoaching
Certifications
Bachelor’s degree in a related field