Senior Customer Onboarding Manager

Foley

Senior Customer Onboarding Manager driving onboarding processes for high-value clients at Foley. Collaborating across teams to optimize customer success and value realization.

Posted 7/28/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Illinois, Kansas, Maryland, Massachusetts, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United StatesSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client onboarding processes within a SaaS environment, focusing on strategic program leadership, risk management, and metrics-driven continuous improvement. Proven ability to build strong relationships with executive stakeholders and lead cross-functional teams to optimize onboarding frameworks.

Highest-signal resume keywords

Customer Success ManagementEnterprise Client OnboardingProject ManagementStakeholder EngagementOnboarding Framework Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingImplementationProgram ManagementProcess OptimizationMetrics TrackingRisk ManagementChange ManagementTechnical Requirements AnalysisAI UtilizationSaaS Experience

Soft Skills

CommunicationProblem-SolvingRelationship BuildingLeadershipMentorship

Tools & Technologies

SalesforcePlanhatCS PlatformsImplementation Tools

Industry Keywords

Department of Transportation RegulationsFair Credit Reporting Act

About the role

Key responsibilities & impact

Own Upper Strategic Onboardings: Serve as the primary point of contact and trusted advisor during the onboarding phase for high-value clients.
Strategic Program Leadership: Develop tailored onboarding plans that account for complex integrations, custom workflows, multi-stakeholder engagement, and change management.
Executive Stakeholder Management: Build strong, multi-threaded relationships with senior customer contacts to ensure alignment on business goals, KPIs, and success criteria.
Cross-Functional Collaboration: Partner with Sales, Product, Support, and Customer Success to ensure a seamless transition from sales to success.
Process Optimization: Design, refine, and scale onboarding frameworks that support both white-glove service for Enterprise and repeatable processes for mid-market customers.
Risk Management: Proactively identify and mitigate risks that could delay or impact time-to-value.
Metrics & Reporting: Track and report on onboarding KPIs (time-to-value, adoption, NPS/CSAT, implementation timelines) and use insights to drive continuous improvement.
Mentorship & Leadership: Provide guidance to onboarding team members and help elevate best practices across the organization.

Requirements

What you’ll need

5-8+ years of experience in Customer Success, Onboarding, Implementation, or Program Management within a SaaS or Technology company.
Proven track record managing Enterprise-level client onboarding with complex technical and operational requirements.
Exceptional project management skills with the ability to manage multiple large-scale implementations simultaneously.
Strong executive presence and ability to influence senior stakeholders both internally and externally.
Excellent communication, problem-solving, and relationship-building skills.
Experience building or improving onboarding frameworks, playbooks, or methodologies.
Openness to leveraging AI in daily work (Experience with LLMs and/or Generative AI is a plus)
Familiarity with tools such as Salesforce, Planhat, or other CS/implementation platforms is a plus.
Familiarity with Department of Transportation or Fair Credit Reporting Act regulations is a plus.

Benefits

Comp & perks

medical, dental, and vision coverage
401(k) with company match
paid time off and holidays
wellness programs
employee assistance program