Own the Salesforce support queue (~10 requests/day), triaging issues with clear communication and fast resolution.
Ensure SLAs are consistently met (same-day acknowledgment; 1–2 business day resolution for standard requests).
Identify recurring issues and implement root-cause fixes to reduce ticket volume over time.
Set intake, prioritization, and service standards that create clarity and predictability for stakeholders.
Manage and develop one Revenue Operations team member, providing clear priorities, coaching, and performance feedback.
Allocate workload effectively across support, projects, and optimization work.
Raise the execution bar by reinforcing quality standards, documentation discipline, and stakeholder communication best practices.
Create growth opportunities and skill development plans to build long-term capability within the function.
Configure and optimize Salesforce (Flows, automation, validation rules, layouts, queues/routing, permission sets, reports, dashboards).
Ensure data integrity and scalable process design across core objects (Lead, Account, Contact, Opportunity).
Support rollout and optimization of Service Cloud functionality.
Translate business needs into durable, scalable technical solutions.
Run a lightweight, predictable release process (testing, UAT coordination, deployments, change logs, release notes).
Build stakeholder trust through transparent communication and structured change management.
Balance speed with governance to protect data integrity and system stability.
Troubleshoot cross-system workflow issues across HubSpot, Gong, Orum, 6sense, CallRail, Chili Piper, and RingLead.
Partner with Operations teams where Dynamics remains a system of record.
Collaborate on integrations and workflows across Ordway (billing) and Planhat (Customer Success).
Proactively identify opportunities to improve forecasting accuracy, pipeline visibility, and workflow efficiency.

Requirements

5+ years of experience as a Salesforce Administrator in a fast-paced GTM or RevOps environment.
Strong hands-on expertise with Flow, core Salesforce objects, security fundamentals, and reporting.
Prior experience managing or mentoring at least one direct report.
Demonstrated ability to manage intake, triage effectively, and communicate clearly with stakeholders.
Experience supporting Sales, Marketing, and Customer Success workflows.
A systems thinker who balances speed with structure and long-term scalability.

Benefits

medical, dental, and vision coverage
401(k) with company match
paid time off and holidays
wellness programs
employee assistance program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceFlowautomationvalidation rulesdata integrityreportingdashboardsService CloudUAT coordinationchange management

Soft Skills

communicationcoachingperformance feedbackprioritizationstakeholder trustsystems thinkingproblem-solvingmentoringworkload allocationquality standards