Deliver Level 2 support for internal and external customers, driving tickets through high-quality resolution
Investigate application issues by analyzing logs, system behavior, and performance metrics
Monitor system health using tools like DataDog and proactively respond to alerts
Identify root causes and partner with Engineering to implement durable, long-term fixes
Write, review, and optimize SQL queries to diagnose and resolve data issues
Ensure data accuracy and integrity across integrated systems
Perform data corrections and recommend process improvements to reduce recurring issues
Collaborate closely with Engineering, QA, Product, and Operations in an Agile/Scrum environment
Contribute to internal documentation and knowledge base articles

Requirements

2+ years of experience in Application Support or a similar technical support role
Strong SQL skills, including writing queries and troubleshooting data issues
Experience working with application monitoring/logging tools (DataDog preferred)
Familiarity with .NET, C#, or similar technologies (ability to read C# is a plus)
Experience working in Agile/Scrum environments
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLapplication supportdata analysistroubleshootingAgileScrum.NETC#data integrityprocess improvement

Soft Skills

communicationcollaborationproblem-solvinganalytical thinking