Foley

Associate Customer Onboarding Manager

Foley

full-time

Posted on:

Location Type: Remote

Location: Arizona • Colorado • United States

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Salary

💰 $50,000 - $55,000 per year

About the role

  • Support the Scaled onboarding of new customers using established processes and playbooks
  • Assist customers with account setup, product configuration, and basic training in both one-on-one and group settings
  • Conduct onboarding calls and follow-ups with clients to promote adoption of Foley’s software
  • Help educate customers on how to use Foley’s products to meet compliance requirements
  • Track onboarding tasks, milestones, and customer progress in internal systems
  • Partner with Sales, Support, and Customer Success to ensure smooth customer handoffs
  • Identify questions, challenges, or delays during onboarding and escalate as needed
  • Contribute to onboarding documentation, templates, and process improvements

Requirements

  • 1-3 years of experience in a customer success or onboarding role within a SaaS company
  • Strong written and verbal communication skills
  • Organized and detail-oriented with the ability to manage multiple priorities simultaneously
  • Willingness to learn new processes, systems, and DOT/FCRA compliance concepts
  • Positive, coachable attitude with a strong desire to grow
  • Openness to leveraging AI in daily work (Experience with LLMs and/or Generative AI is a plus)
  • Previous experience with Salesforce, Gong, or Planhat a plus
Benefits
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off and holidays
  • Wellness programs
  • Employee assistance program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingaccount setupproduct configurationcompliance requirementsprocess improvementsSaaS experienceDOT complianceFCRA complianceexperience with LLMsexperience with Generative AI
Soft Skills
written communicationverbal communicationorganizational skillsdetail-orientedmulti-taskingwillingness to learnpositive attitudecoachabledesire to growproblem-solving