Foley

Enterprise Customer Success Manager

Foley

full-time

Posted on:

Location Type: Remote

Location: Arizona • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $80,000 per year

About the role

  • Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
  • Develop and execute account plans aligned with customer goals and business outcomes.
  • Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
  • Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
  • Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
  • Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Requirements

  • 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment
  • adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning
  • strong understanding of DOT compliance across multiple modalities
  • excel at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement
  • data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes
Benefits
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • paid time off and holidays
  • wellness programs
  • an employee assistance program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaSStrategic Account PlanningData Analysis
Soft Skills
Relationship ManagementCollaborationTrust BuildingCommunicationProblem Solving