Enterprise Customer Success Manager
Foley
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
- Develop and execute account plans aligned with customer goals and business outcomes.
- Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
- Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
- Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
- Contribute to scaling initiatives that improve customer success processes, tools, and programs.
Requirements
- 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment
- adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning
- strong understanding of DOT compliance across multiple modalities
- excel at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement
- data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes
Benefits
- medical, dental, and vision coverage
- a 401(k) with company match
- paid time off and holidays
- wellness programs
- an employee assistance program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementSaaSStrategic Account PlanningData Analysis
Soft skills
Relationship ManagementCollaborationTrust BuildingCommunicationProblem Solving