Foley

Salesforce Service Cloud Admin

Foley

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Colorado, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United States

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Salary

💰 $100,000 - $140,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Design, develop, and administer Salesforce Service Cloud solutions that support customer support and operational workflows
  • Build and maintain automations using Flow, validation rules, approval processes, and (where appropriate) Apex
  • Configure objects, fields, page layouts, record types, permission sets, and profiles to support evolving business needs
  • Partner closely with Operations and Support teams to gather requirements and translate them into scalable Salesforce solutions
  • Improve case management, routing, SLAs, reporting, and dashboards to drive efficiency and visibility
  • Support ongoing process improvements by identifying opportunities to simplify workflows and reduce manual effort
  • Ensure data integrity across Salesforce through governance, validation, and best practices
  • Support integrations between Salesforce and other business systems (e.g., ticketing tools, billing systems, or internal platforms)
  • Assist with deployments, releases, and sandbox management
  • Stay current on Salesforce platform updates and Service Cloud features, proactively recommending enhancements
  • Leverage automation, AI-powered Salesforce features, and tooling to improve team productivity and system scalability
  • Contribute to documentation, standards, and best practices for Salesforce development and administration

Requirements

  • 5+ years of experience administering and developing on the Salesforce platform in a B2B SaaS environment
  • Deep hands-on experience with Salesforce Service Cloud, including case management and automation
  • Strong experience with Salesforce Flow; Apex experience preferred
  • Proven ability to support and partner with Operations or Support teams in a fast-paced environment
  • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
Benefits
  • medical, dental, and vision coverage
  • 401(k) with company match
  • paid time off and holidays
  • wellness programs
  • employee assistance program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce Service CloudSalesforce FlowApexcase managementautomationdata integrityreportingdashboardsintegrationsworkflow simplification
Soft skills
analytical skillsproblem-solving skillscollaborationcommunicationrequirements gatheringprocess improvementadaptabilityattention to detailtechnical translationteam productivity