Foley Hoag LLP

Systems Engineer

• Collaborate closely with the Manager of Systems to align system strategies with firmwide objectives.
• Collaborate with the Systems Engineering team on the design, deployment, and lifecycle management of compute and virtualization platforms.
• Champion best practices, system automation, and performance optimization initiatives.
• Collaborate with the team to design, implement, and manage the firm’s core systems, including compute, networks, storage, Exchange, physical and virtual servers, Active Directory and Group Policy, Certificate Services, authentication platforms, and remote access/mobility solutions.
• Administer and support cloud-based platforms and services such as Microsoft Azure, Office 365, and AWS.
• Monitor, maintain, and optimize system performance to ensure reliability, scalability, and security.
• Perform routine, scheduled, and long-term maintenance, as well as user-facing service tasks, to maintain a high standard of operational excellence.
• Provide expert-level escalation support for complex technical issues.
• Develop and maintain comprehensive technical documentation, including processes, procedures, troubleshooting guides, training materials, and change management records.
• Participate in the on-call rotation to provide after-hours support as needed.
• Be available for occasional overtime, non-standard hours, or travel in support of projects and operational needs. Ensure integrations are secure, efficient, and aligned with enterprise architecture and governance standards.
• Implement security best practices and ensure compliance with relevant security protocols and regulations in collaboration with Information Security, Applications, and Infrastructure teams.
• Collaborate with appropriate cross-functional technology teams to complete risk assessments and develop strategies to mitigate potential security vulnerabilities.
• Maintain documentation of data flows, API endpoints, schemas, and integration logic.
• Contributes to the selection, implementation, and optimization of integration platforms.
• Support data quality, integrity, and reconciliation efforts across systems.

Senior Systems Engineer

Network Engineer

• Responsible for the firm’s LAN/WAN/Wi-Fi/Firewall network infrastructure which includes routers, switches, firewalls, Wireless Access Points, and various data circuits
• Deploy enterprise solutions architecture, coordinating installations and migrations, and managing SLAs for ISP’s and applications across the firm
• Collaborate with other infrastructure teams (Systems and EUC) to implement both on-prem and cloud solutions and provide technical guidance, design specification and solution level support for connectivity, integration, and application migration
• Work closely with other IT teams across the IT department to ensure appropriate network capacity and performance planning
• Responsible for maintaining network design documentation and device configuration management for the firm’s networks
• Scale cloud services to serve growing business needs and implement effective security strategies for both on-prem and cloud strategies
• Responsible for all aspects of the firm’s networking systems including hardware, software, design topology, security compliance, maintenance, and documentation
• Perform complex technical analyses of networks, software, hardware, routers, switches, firewalls, and various transmission systems, and utilize a variety of diagnostic tools to continuously monitor network performance
• Responsible for conducting network, resources, and performance analysis to identify inadequacy and inefficiency, and provide recommendations for investments and design enhancements to improve the delivery of continuous, uninterrupted, network services
• Responsible for reviewing leading edge technologies to help the firm achieve business objectives and improve the ability for attorneys to communicate internally and externally
• Responsibilities will include a comprehensive understanding of firm security policies and procedures, and the development of documented procedures, guidelines, and network diagrams in compliance with firm security policies
• Familiar with system monitoring and will identify and apply solutions to minimize service outages or lapses
• The Network Engineer will be expected to resolve network-related issues of a diverse scope and resolve escalated problems
• Interface with vendors as technical liaisons to identify and coordinate the purchase of appropriate network or communication-related hardware and software
• Document client proposals that require non-routine, or more technically complex solutions

Senior Network Engineer

Analyst

• Support the firm’s risk management by performing duties associated with conflict of interest reporting and analysis
• Process conflicts searches using firm and third-party research databases and research company information using external sources
• Select and analyze conflicts results, highlight critical issues, and communicate findings to the Manager of Conflicts and Intake and to firm lawyers as requested
• Conduct detailed, extensive research using multiple research resources
• Analyze the corporate business structure and background of prospective clients and adverse parties
• Perform data entry, search, and analysis of conflicts information in the firm’s conflicts database and new matter intake systems in accordance with department policies and procedures
• Generate conflicts reports using the firm’s conflicts database and review, analyze, and interpret those reports pursuant to the rules of professional conduct
• Communicate relevant substantive information and appropriate next steps to lawyers, escalating complex issues to the Director or Manager as appropriate
• Assist with drafting and revising conflicts waiver language subject to appropriate supervision
• Request and record all necessary conflicts resolution documentation, including conflicts waivers or engagement letters
• Review intake requests for completeness and accuracy
• Generate new client matter numbers and assist in maintenance of client and matter data in the firm’s conflicts database
• Provide training and guidance to internal customers regarding conflicts and intake policies and procedures
• Contribute to process, procedure, and technology improvements to provide optimum customer service and efficiency
• Perform research and other special projects as assigned
• Report to the Manager of Conflicts and Intake

Conflicts and New Business Intake Analyst

• Design, implement, and manage the firm’s core systems, including compute, networks, storage, Exchange, physical and virtual servers, Active Directory and Group Policy, Certificate Services, authentication platforms, and remote access/mobility solutions.
• Administer and support cloud-based platforms and services such as Microsoft Azure, Office 365, and AWS.
• Monitor, maintain, and optimize system performance to ensure reliability, scalability, and security.
• Perform routine, scheduled, and long-term maintenance, as well as user-facing service tasks, to maintain a high standard of operational excellence.
• Provide expert-level escalation support for complex technical issues.
• Mentor internal IT team members in network and systems operations, fostering skill development and knowledge transfer across the firm.
• Develop and maintain comprehensive technical documentation, including processes, procedures, troubleshooting guides, training materials, and change management records.
• Build and maintain relationships with external partners, vendors, and IT service providers to support operational and project needs.
• Participate in the on‑call rotation to provide after-hours support as needed.
• Be available for occasional overtime, non-standard hours, or travel in support of projects and operational needs. Ensure integrations are secure, efficient, and aligned with enterprise architecture and governance standards.
• Implement security best practices and ensure compliance with relevant security protocols and regulations in collaboration with Information Security, Applications, and Infrastructure teams.
• Collaborate with appropriate cross-functional technology teams to complete risk assessments and develop strategies to mitigate potential security vulnerabilities.
• Maintain documentation of data flows, API endpoints, schemas, and integration logic.
• Contributes to the selection, implementation, and optimization of integration platforms.
• Support data quality, integrity, and reconciliation efforts across systems.