Fold Health

Director

• Lead enterprise implementations for value-based care organizations nationwide
• Define and continuously improve a scalable, repeatable implementation methodology
• Serve as executive owner for all active implementations, accountable for timelines, quality, and outcomes
• Lead go-live planning, execution, and early performance monitoring to ensure smooth adoption
• Navigate complex provider organizations with multiple departments, sites, lines of business, and governance structures
• Act as the single point of accountability across Product, Engineering, Data, Integrations, QA, Sales, and Customer Success
• Ensure operational, clinical, and technical readiness, including workflows, staffing models, and integrations
• Define success metrics such as time-to-go-live, adoption readiness, and early value realization
• Develop playbooks, templates, and internal tooling to standardize delivery
• Build, mentor, and scale a high-performing Implementation team

Director of Implementations

Product Designer

• Own end-to-end product design across major initiatives—from early exploration to polished, high-fidelity delivery.
• Collaborate cross-functionally with product managers, engineers, data teams, and marketing to define problems, identify opportunities, and deliver exceptional user experiences.
• Craft high-quality designs that balance usability, visual clarity, and brand expression across mobile and web.
• Define and inform the user experience of critical customer journeys, ensuring they are intuitive, scalable, and delightful
• Prototype and test ideas to validate assumptions and refine solutions through user feedback and data.
• Develop Fold’s design system, ensuring consistency and scalability across features and surfaces.
• Advocate for the user, deeply understanding their needs and behaviors to guide decision-making.
• Experiment with and apply emerging AI tools to accelerate prototyping, ideation, and design workflows.

Director of Implementations

Senior Product Designer